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IT Support Specialist
2 months ago
Wabtec Corporation is a global leader in providing equipment, systems, digital solutions, and services for the rail transportation industry. With a commitment to innovation and technology, Wabtec delivers cutting-edge solutions to customers worldwide.
Role Overview:
As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our clients' computing environments. You will collaborate with a dedicated team to address user challenges and provide efficient solutions.
Key Responsibilities- Resolve IT support issues and tickets promptly and effectively, adhering to established procedures.
- Provide comprehensive hardware and software support in accordance with service level agreements.
- Maintain accurate documentation of hardware activities within our systems.
- Contribute to ongoing IT security implementations and initiatives.
- Manage IT inventory and stock levels efficiently.
- Assist in monitoring and maintaining the overall health and stability of the IT environment.
- Bachelor's degree or equivalent qualification.
- Proficiency in Windows administration and troubleshooting.
- Strong analytical and problem-solving skills with a meticulous attention to detail.
- Familiarity with ITIL Foundations principles and best practices.
