Facilities Management Scheduler
2 weeks ago
Position:
FM Scheduler
Location:
Nottingham
Compensation:
£26,250
Working Hours:
Monday - Friday 08:00 - 17:00
Mainstay Facilities is seeking a dedicated FM Scheduler to enhance our operational team in Nottingham. The Scheduler will play a crucial role in handling incoming communications, planning workforce activities, and managing reactive maintenance requests from our clients.
Reporting directly to the FM Administration Lead, the successful applicant will be integral to the Contract Management Team, undertaking the following responsibilities:
- Organize scheduled maintenance activities for Engineers
- Coordinate work orders with technical staff
- Manage all urgent repair requests, liaising with all necessary stakeholders
- Respond swiftly to emergencies reported by clients, ensuring prompt engineer deployment
- Maximize efficiency in location and response times
- Delegate planned maintenance duties to Subcontractors
- Address customer inquiries and complaints with professionalism
- Ensure the completion of maintenance and reactive tasks within the Maximo system
- Oversee Soft Service Contractors for various assignments
- Maintain consistent communication with clients
- Assist Maintenance Managers in achieving contract objectives
- Monitor contract performance schedules and follow up on subcontractor reports and proposals
- Achieve team performance goals and ensure Service Level Agreements (SLAs) are met
Candidate Qualifications:
- Proficient in IT applications, including MS Office and CAFM Systems such as Maximo
- Previous experience in Facilities Management
- Strong organizational abilities and meticulous attention to detail
- Capability to identify issues and implement appropriate solutions
- Experience in customer-facing roles with excellent communication skills
- Ability to operate effectively in a fast-paced environment and make prompt decisions
- Understanding of financial performance penalties in contracts
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