Front Office Operations Manager

1 day ago


Glasgow, Glasgow City, United Kingdom YOTEL Glasgow Full time

About the Role

The Front Office Assistant Manager will be responsible for supporting the daily Front Office operation, coaching and mentoring the Mission Control Team. This role will work closely with the Front Office Manager to ensure seamless management coverage, including night shifts as required.

Key Responsibilities

  • Support the Front Office Manager in the daily operation of the Front Office
  • Coach and mentor the Mission Control Team to ensure excellent customer service
  • Act as Duty Manager whilst on shift, ensuring guest safety and satisfaction
  • Contribute to the development of the Front Office team

Requirements

  • Front Office Supervisor/Duty Manager experience
  • Excellent communication and leadership skills
  • Ability to work a 4on/4off shift basis, including night shifts


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