Front Office Supervisor

2 months ago

Glasgow, Glasgow City, United Kingdom AC by Marriott Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT AC HOTEL BY MARRIOTT GLASGOW

What you'll be doing...

Reporting to the Front of House Manager, you can expect your working day to include the following.

Ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay rom all department personnel.
Assist in achieving goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
Assist in efficiently and effectively controlling front office departmental operations.
Work with the management team to ensure strong morale amongst the team at all times.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Front Office Superviosr, you will need the following qualities and skills.

Enthusiastic and a self-motivated person with excellent written and verbal communication skills and team spirit.
Previous experience in a Front Office role
Excellent organisational skills and the ability to oversee & delegate work to others.
A warm, friendly and approachable personality when dealing with fellow staff and guests.
The ability to work on their own initiative, as well as being capable of working as part of a team.
Computer literate is essential and Opera PMS knowledge is preferable
Marriott Operating systems knowledge is desirable, but not essential.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family with Marriott Bonvoy
Service charges each month
Extra days holiday for your birthday
Flexible working arrangements
Pension
Discounted Gym Membership
Discounts for Supermarkets, High Street Retailers, and Cinema Tickets
Team Social Events
Employee Assistance Programme and access to counselling support
Future opportunities to develop within hazel through. We actively encourage internal development and progression.
Free meals on duty saving you over £1000 per year
And more...

A Day in the Life at hazel

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact

#LifeatRBH

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