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Front Desk Associate

2 months ago

Glasgow, Glasgow City, United Kingdom DoubleTree by Hilton Hotel Glasgow Central Full time
DoubleTree by Hilton Hotel Glasgow Central

We are seeking a highly motivated and customer-focused Receptionist to join our team

About the Role:

  • Provide exceptional customer service to guests, ensuring a warm and welcoming experience from check-in to check-out.
  • Assist with and complete audits as required, maintaining the highest standards of accuracy and attention to detail.
  • Respond to guest queries in a timely and efficient manner, resolving issues and exceeding expectations.
  • Collaborate with the Front Office Manager and Reception Supervisors to ensure seamless communication and a smooth guest experience.
  • Participate in ongoing training and development, staying up-to-date with hotel policies, procedures, and product knowledge.
  • Maximize room occupancy through effective upselling techniques and promote hotel services and facilities to guests.
  • Adhere to hotel security, fire regulations, and health and safety legislation, ensuring a safe and secure environment for guests and staff.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development within the DoubleTree by Hilton Hotel Glasgow Central team.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Requirements:

  • Excellent communication and interpersonal skills.
  • A positive attitude and willingness to learn.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer skills and proficiency in hotel software systems.

Why Join Us:

At DoubleTree by Hilton Hotel Glasgow Central, we pride ourselves on delivering exceptional guest experiences and providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity