Customer Service Representative
18 hours ago
We are seeking a highly skilled and compassionate individual to join our Connect Customer Advisor Team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering an exceptional service to our customers, providing support and guidance to help them remain safe and independent in their own homes.
Key Responsibilities:
- Respond to customer calls on the community alarm system, assessing their needs and providing support, guidance, and advice.
- Decide on the most appropriate action to take, which may include contacting emergency services, a nominated responder, or Connect Response Officers.
- Provide empathetic and reassuring communication to customers, using good communication skills to build trust and confidence.
- Work collaboratively with the team to ensure seamless service delivery and continuous improvement.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and decision-making skills.
- Compassion and empathy when dealing with vulnerable customers.
What We Offer:
- A competitive salary of £25,119 - £25,979 pro rata.
- A part-time vacancy working 36.56 hours per week.
- The opportunity to work for Middlesbrough Council, a forward-thinking and ambitious organization.
DBS Check: This role is subject to an enhanced Disclosure and Barring Service (DBS) check.
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