Customer Service Representative

1 day ago

Middlesbrough, Middlesbrough, United Kingdom Adecco Full time
Contact Centre Representative

We are seeking enthusiastic and customer-focused individuals to join our client's Member Connect team as Contact Centre Representatives. Our client is a leading UK consulting and administration organisation specialising in the pensions and insurance sectors, dedicated to creating a vibrant workplace where diversity is valued and employees can thrive.

Role Overview

Handle a high volume of inbound calls in a professional and timely manner to ensure excellent customer satisfaction. Understand customers' needs and provide appropriate solutions or alternatives to meet their requirements. Accurately record and maintain customer information and interactions in a centralised database. Deliver first-class customer service at all times, maintaining a positive and friendly demeanour.

The Ideal Candidate
  • GCSE grade C/4 in English and Maths.
  • Previous experience in a contact centre or phone-based office role is preferred, but other customer-focused roles including retail and hospitality will also be considered.
  • Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
  • Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.

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