Client Engagement Manager

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time £30,000 - £40,000
Client Engagement Manager
Portsmouth, UK) Hybrid/Office based

At Lead Forensics, our innovative software empowers businesses to recognize the companies visiting their websites, transforming these passive visitors into actionable leads.

We take pride in our state-of-the-art technology and our commitment to providing outstanding value to our clients.

As we expand, we are seeking dedicated and customer-oriented Client Engagement Managers to join our team and play a vital role in enhancing client retention.

To qualify for this position, candidates should possess a minimum of 2-3 years of experience in a client-facing capacity, such as Account Management or Customer Success.

Key Responsibilities:
- Develop and sustain robust client relationships with a designated portfolio.
- Conduct online meetings with various stakeholders to assess the progress of their objectives.
- Identify, qualify, and offer support to resolve issues, collaborating with internal teams (Support/Product) as necessary.
- Negotiate contract renewals and expansion proposals.
Benefits:
- Clear career progression plan with biannual salary reviews, providing opportunities for promotion and increased earnings.
- Comprehensive training program – A three-week onboarding process designed to familiarize you with our software and procedures, followed by ongoing personal development.
- Enhanced Sick Pay, Maternity and Paternity leave.
- Pension scheme with employer contributions.
- 25 days of annual leave plus public holidays.
- Free parking and access to an onsite gym.
- Employee assistance program.
- Hybrid working model.
Requirements:
- At least 2-3 years of experience in a Sales/Account Management or Customer Success role.
- Proficiency in using CRM systems.
- This position will require travel to our Portsmouth Office three days a week.

Job Type:
Full-Time, Monday - Friday
#SaaS #B2B #CSM #Account Manager #Business Account #Customer Service

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