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Client Relationship Manager

2 months ago


Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time
Position Overview

We are seeking a dedicated Account Manager to join our dynamic team. This role is pivotal in ensuring client satisfaction and fostering long-term relationships.

Key Responsibilities
  • Develop and maintain strong relationships with clients.
  • Conduct regular meetings to understand client needs and address any concerns.
  • Proactively resolve issues to enhance client satisfaction.
  • Identify opportunities for upselling and expanding existing contracts.
  • Contribute to overall revenue growth through strategic account management.
Qualifications

The ideal candidate will possess:

  • 2-3 years of experience in account management or customer success.
  • Strong communication and interpersonal skills.
  • Proficiency in CRM systems.
  • Excellent problem-solving and negotiation abilities.
  • A goal-oriented mindset with a focus on strategic thinking.
What We Offer

Our company provides a comprehensive benefits package, including:

  • A clear career progression path.
  • World-class training and development opportunities.
  • Team incentives and social events.
  • A competitive commission scheme.
  • Enhanced benefits, including a pension plan and holiday time.
  • Onsite amenities such as a gym and free parking.
  • Hybrid working arrangements to promote work-life balance.

This is a full-time position with a Monday to Friday schedule, requiring travel to the office three days a week.