Patient Booking and Administration Contact Call Agent

7 days ago


Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Contact Call Agent to join our team at Oxford University Hospitals NHS Foundation Trust. As a Contact Call Agent, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Appointment Booking and Management: Book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.
  • Patient Communication: Deal with patient enquiries in a sympathetic and effective manner, ensuring they receive a full explanation and response.
  • Data Management: Update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality.
  • Referral Management: Utilize the e-Referral System (eRS) to locate and identify patient's referral from GP Practices and to check patient demographics, check process instructions on the DOS Matrix and add patients, when appropriate, to the Indirectly Bookable Breach List.
  • Collaboration and Liaison: Liaise closely with the clinical and administration staff in various hospital departments and GP surgeries, ensuring accurate information is given at all times.
  • Training and Development: Assist with the training of new team members and participate in ongoing training and development opportunities.
  • Administrative Support: Assist with administrative work for other departments within OUH as needed.
About Us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. We are committed to delivering compassionate excellence and putting patients at the heart of everything we do.

What We Offer
  • Hybrid Working: Once all training has been completed fully, you will have the opportunity to work from home or in the office.
  • Free Parking: We offer free parking on site.
  • Restaurant Area: Our office has a restaurant area where you can take breaks and socialize with colleagues.

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