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Customer Service Manager

2 months ago

Bourne, Lincolnshire, United Kingdom The Co-operative Group Full time
Customer Team Leader Job Description

We're looking for a Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers.

Key Responsibilities:
  • Lead the Store Team: Coach and supervise our Customer Team Members, deputising for the Store Manager when needed.
  • Deliver Great Customer Service: Provide friendly, welcoming, and helpful service to our customers, often taking ownership of managing the store and handling challenging situations.
  • Manage Store Operations: Ensure the store remains safe, legal, and fully operational, including managing diligence checks and stock accuracy.
  • Support the Store Manager: Deputise for the Store Manager and deliver various HR processes.
  • Introduce New Products and Services: Work closely with your team to implement change and encourage open and honest feedback.
  • Build Relationships: Build relationships with customers and colleagues, supporting the Store Manager with the delivery of the local Co-op community plan.
Requirements:
  • Genuine Care for Customers: A genuine care for the needs of customers and members.
  • Leadership Skills: The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
  • Great People Skills: Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Strong Organisational Skills: Strong organisational and problem-solving skills.
  • Desire to Learn: A desire to learn, grow, and develop your leadership skills.
  • Flexibility: The flexibility to work a range of different shifts.
Why Co-op?
  • Full, Paid Training: Full, paid training and dedicated support for your personal development and career progression.
  • Discounts: 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
  • Pension Scheme: A pension scheme with up to 10% employer contributions.
  • Wagestream: A money management app giving you access to a percentage of your pay as you earn it.
  • Holiday Entitlement: 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
  • Virtual Healthcare Services: Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
  • Employee Assistance Service: 24/7 employee assistance service.
  • Cycle-to-Work Scheme: Cycle-to-work scheme.