Patient Services Medical Receptionist Role
3 weeks ago
About the Role
This is an exciting opportunity to join the reception team at Bourne Galletly Practice as a Medical Receptionist. As the first point of contact for patients and visitors, you will be responsible for providing a warm and welcoming experience.
Key Responsibilities
- Welcoming patients and visitors, checking them in, and directing them to the appropriate area
- Managing patient requests and queries, both in person and over the phone
- Booking appointments and recalls, ensuring all necessary information is recorded
- Receiving and making calls, diverting calls, and taking messages as needed
- Monitoring the efficiency of the appointment system and ensuring a smooth flow of patients
- Responding to patient queries and requests for assistance
- Advising patients on private services, accepting payments, and issuing receipts
About Us
Bourne Galletly Practice is a busy and dynamic medical clinic that values excellent customer service and teamwork. As a Medical Receptionist, you will be part of a close-knit team that works hard to provide the best possible experience for our patients.
Requirements
- Experience in a customer-facing role, with excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment, with a high level of accuracy and attention to detail
- Confidence using Microsoft Office packages and other software
- GCSE equivalent in English and Maths
Benefits
As a Medical Receptionist at Bourne Galletly Practice, you will enjoy a competitive hourly rate and a range of benefits, including company pension and on-site parking.
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