Medical Receptionist
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Medical Receptionist to join our Patient Services team at Bourne Galletly Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.
Main Responsibilities
- Welcome patients and visitors to the Practice, ensuring they are properly checked-in and know where to go.
- Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website.
- Book routine nursing appointments and recalls, ensuring sufficient information is recorded.
- Receive and make calls as required, diverting calls and taking messages as appropriate, while ensuring confidentiality is maintained.
- Ensure the efficiency of the appointment system and monitor the flow of patients through waiting rooms into consulting and treatment rooms.
- Respond to all queries and requests for assistance from patients and other visitors.
- Advise patients of relevant charges for private services, accept payments, and issue receipts.
- Ensure new patient registration forms are correctly completed and supported by all necessary paperwork, registering the new patient on the system as quickly as possible.
- Deal with Workflow and Tasks and Emails accurately and appropriately, as quickly as possible.
- Keep Reception and waiting areas clean and tidy.
- Pass on information regarding unresolved or urgent problems at the end of each working day or at the end of duty.
- Adhere to full end-of-day procedures prior to departure, ensuring the Reception area and wider building is secure.
- Ensure the computer database is kept up to date and accurate.
- Respond to internal and external emails in an appropriate manner, adhering to Practice computer and email policies at all times.
- Comply with Health and Safety requirements of the site at all times.
- Attend Practice team meetings and training sessions as and when arranged.
- Provide occasional cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required.
About Us
Bourne Galletly Practice is a close, hard-working team that enjoys tremendous support from our patients and has a great reputation locally. We have been rated 'Outstanding' at our most recent CQC Inspection.
Requirements
- Experience of working in a busy customer-facing role, both in person and on the telephone, including clerical or administrative functions, where a high level of customer service and satisfaction is achieved.
- GCSE equivalent in English and Maths.
Benefits
- Company pension.
- On-site parking.
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