Medical Receptionist

About the Role

We are seeking a highly skilled and experienced Medical Receptionist to join our Patient Services team at Bourne Galletly Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.

Main Responsibilities

• Welcome patients and visitors to the Practice, ensuring they are properly checked-in and know where to go.
• Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website.
• Book routine nursing appointments and recalls, ensuring sufficient information is recorded.
• Receive and make calls as required, diverting calls and taking messages as appropriate, while ensuring confidentiality is maintained.
• Ensure the efficiency of the appointment system and monitor the flow of patients through waiting rooms into consulting and treatment rooms.
• Respond to all queries and requests for assistance from patients and other visitors.
• Advise patients of relevant charges for private services, accept payments, and issue receipts.
• Ensure new patient registration forms are correctly completed and supported by all necessary paperwork, registering the new patient on the system as quickly as possible.
• Deal with Workflow and Tasks and Emails accurately and appropriately, as quickly as possible.
• Keep Reception and waiting areas clean and tidy.
• Pass on information regarding unresolved or urgent problems at the end of each working day or at the end of duty.
• Adhere to full end-of-day procedures prior to departure, ensuring the Reception area and wider building is secure.
• Ensure the computer database is kept up to date and accurate.
• Respond to internal and external emails in an appropriate manner, adhering to Practice computer and email policies at all times.
• Comply with Health and Safety requirements of the site at all times.
• Attend Practice team meetings and training sessions as and when arranged.
• Provide occasional cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required.

About Us

Bourne Galletly Practice is a close, hard-working team that enjoys tremendous support from our patients and has a great reputation locally. We have been rated 'Outstanding' at our most recent CQC Inspection.

Requirements

• Experience of working in a busy customer-facing role, both in person and on the telephone, including clerical or administrative functions, where a high level of customer service and satisfaction is achieved.
• GCSE equivalent in English and Maths.

Benefits

• Company pension.
• On-site parking.