Service Performance Team Leader

6 days ago


Bourne, Lincolnshire, United Kingdom Ambient Support Limited Full time

Service Lead Role

Ambient Support Limited is seeking a skilled Service Lead to oversee the day-to-day operations of our supported living services in Bourne. As a Service Lead, you will be responsible for ensuring the well-being and independence of our service users, working in partnership with them, their advocates, family, friends, and significant others.

Key Responsibilities:

  1. Lead the operational performance of the service, identifying and escalating potential risks, and contributing to the management of safeguarding situations.
  2. Manage stakeholder relationships, including families, social workers, and other professionals.
  3. Oversee the financial management of each service user, including budgeting, utility bills, and rent.
  4. Develop and empower your team to deliver high-quality support, creating a positive work environment and promoting Ambient Support as a great place to work.

Requirements:

  • Care Certificate, Diploma in Health and Social Care, or related qualification.
  • Significant experience supporting people with learning disabilities or mental health issues.
  • Awareness of diversity issues and non-discriminatory practice.
  • Literacy, verbal, and numeracy skills.

Benefits:

  • Flexible working, enabling work-life balance.
  • Training and development opportunities.
  • 'Refer a Friend' bonus scheme.
  • 'Season Ticket' loan & 'Bike to Work' schemes.
  • 30 days (pro rata) annual leave, inclusive of Bank Holidays.
  • Membership of Health Service Discounts scheme.
  • Free access to Employee Assistance Programme.

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