Current jobs related to Customer Service Team Lead - Diss, Norfolk - CVS Group Plc

  • Customer Service Team Lead

    4 weeks ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Team LeaderCVS Group Plc is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of...

  • Customer Service Team Lead

    2 months ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Team LeaderCVS Group Plc is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of...

  • Customer Service Team Lead

    2 months ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Team LeaderCVS Group Plc is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of...

  • Customer Service Team Leader Position

    3 weeks ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Team Leader PositionAt CVS Group Plc, we are seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key Responsibilities:Lead a...

  • Customer Service Team Manager Position

    1 month ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Team Manager Job DescriptionAt CVS Group Plc, we are seeking a highly skilled and experienced Customer Service Team Manager to join our team. As a Customer Service Team Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key...

  • Customer Service Team Manager Position

    1 month ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Team Manager Job DescriptionAt CVS Group Plc, we are seeking a highly skilled and experienced Customer Service Team Manager to join our team. As a Customer Service Team Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key...

  • Customer Service Team Leader

    2 weeks ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Team Leader - Animed DirectPractice Site:Animed DirectAnimed Direct is a leading provider of animal medicines, pet food, and accessories to customers across the UK. We are seeking a highly skilled Customer Service Team Leader to join our team on a permanent basis.In this role, you will be responsible for leading a team of customer service...

  • Customer Service Team Leader

    2 weeks ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Team Leader RolePractice Site: Animed DirectAnimed Direct is seeking a Customer Service Team Leader to join their team on a permanent basis.In this role, you will be responsible for leading a team of customer service representatives and implementing wider team KPIs.You will be responsible for creating a positive environment for your team to...

  • Customer Service Representative

    1 month ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Assistant - CVS Group PlcPractice Site: CVS Group PlcCVS Group Plc is seeking a highly skilled and motivated Customer Service Assistant to join our team on a permanent basis. In this role, you will work closely with our customers to ensure their queries and orders are efficiently responded to and resolved.CVS Group Plc is a leading provider...

  • Customer Service Representative

    1 month ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Assistant - CVS Group PlcPractice Site: CVS Group PlcCVS Group Plc is seeking a highly skilled and motivated Customer Service Assistant to join our team on a permanent basis. In this role, you will work closely with our customers to ensure their queries and orders are efficiently responded to and resolved.CVS Group Plc is a leading provider...

  • Customer Service Representative

    1 month ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Assistant - CVS Group PlcPractice Site: CVS Group PlcCVS Group Plc is seeking a highly skilled and motivated Customer Service Assistant to join our team on a permanent basis. In this role, you will work closely with our customers to ensure their queries and orders are efficiently responded to and resolved.CVS Group Plc is a leading provider...

  • Customer Service Representative

    4 weeks ago

    Diss, Norfolk, United Kingdom CVS Group Plc Full time

    Customer Service Assistant - CVS Group PlcPractice Site: CVS Group PlcCVS Group Plc is seeking a highly skilled Customer Service Assistant to join our team on a permanent basis. In this role, you will work closely with our customers to ensure their queries and orders are efficiently responded to and resolved.CVS Group Plc is a leading provider of animal...

  • Customer Service Representative

    3 weeks ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £30,000

    Job Title: Complaints HandlerAt Michelle Denny Recruitment, we are seeking a skilled Complaints Handler to join our client's team. As a key member of the complaints department, you will be responsible for receiving and responding to customer complaints through various channels. Your duties will include analysing complaints thoroughly, liaising with multiple...

  • Customer Service Specialist

    3 weeks ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Michelle Denny Recruitment is seeking a skilled Customer Service Specialist to join their team. As a Complaints Handler, you will be responsible for receiving and responding to customer complaints through various channels.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively communicate with...

  • Customer Service Representative

    3 weeks ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £30,000

    Job Title: Complaints HandlerJob Summary:Michelle Denny Recruitment is delighted to be working with a repeat client who are looking to add a new member to their complaints department. As the Complaints Handler, you will be responsible for taking up any complaints and investigating before delivering initial findings in line with guidance provided by the...

  • Sales and Customer Service Representative

    2 weeks ago

    Diss, Norfolk, United Kingdom Monarch Full time

    At Monarch, we are committed to delivering exceptional customer service and high-quality products. We are currently seeking a highly motivated and enthusiastic Sales and Customer Service Representative to join our team.The ideal candidate will have a passion for sales and a customer-focused mindset. They will be responsible for assisting customers with their...

  • Sales and Customer Service Representative

    1 month ago

    Diss, Norfolk, United Kingdom Monarch Full time

    Internal Sales AdvisorMonarch is a leading distributor of water softeners in the UK, with a strong focus on delivering exceptional customer service and high-quality products.We are seeking a highly motivated and customer-focused Internal Sales Advisor to join our team.In this role, you will be responsible for providing exceptional customer service, assisting...

  • Customer Service Director

    3 weeks ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Michelle Denny Recruitment is partnering with a market-leading group of companies in the financial services industry to find an experienced Complaints Manager.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference.About the Role:As a Complaints...

  • Customer Service Director

    3 weeks ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £45,000

    Michele Denny Recruitment is partnering with a leading group of companies in Diss to find an experienced Complaints Manager.This role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2 from home.About the Role:As a Complaints Manager, you will be at the forefront of the...

  • Sales and Customer Service Representative

    3 weeks ago

    Diss, Norfolk, United Kingdom Monarch Full time

    At Monarch, we are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team.This role involves assisting customers with their sales inquiries, providing product information, and offering solutions to their water softener needs.The ideal candidate will have excellent communication skills, a passion for sales,...

Customer Service Team Lead

2 months ago

Diss, Norfolk, United Kingdom CVS Group Plc Full time
Customer Service Team Manager

Animed Direct is seeking a highly skilled Customer Service Team Manager to join our team on a permanent, full-time basis. As a key member of our customer operations team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:
  • Lead a team of supervisors and indirect reports to deliver high-standard service-level (SLA) targets.
  • Install and maintain KPIs for direct and indirect reports that match the goals of the department and business.
  • Ensure the effective day-to-day running of the contact centre and that all SLAs are achieved each day.
  • Oversee delivery of support across multiple channels of communications: telephone, emails, social media, feedback, online (live chat, FAQ, etc.).
  • Produce and present weekly reports on contact centre performance to the Head of Customer Operations and the Animed Direct Senior leadership team when required.
  • Manage the upkeep and changes of the Animed IVR and workflows.
  • Decide weekly/monthly objectives for your supervisors to run incentives.
Requirements:
  • 2+ years' experience in Customer Service leadership roles in B2C sectors.
  • Customer-centric view on service delivery.
  • Good understanding of a modern retail operation, preferably with services and products provided via online.
  • Strong leadership & management skills.
  • Proven track record of successful line leadership of the call-centre environment.
  • High affinity for data, aiming for statistical objectivity and precision in measuring performance and reporting on KPIs.
  • Good technical level of operating with multiple sophisticated IT systems and platforms.
  • Be equally comfortable operating at a strategic level or to get into the weeds and execute at a tactical level to help and inspire your reports.
  • A pro-active self-starter with a 'can-do' attitude and collaborative nature.
What We Offer:
  • Up to 7 weeks holiday (with our buy/sell holiday scheme).
  • Pension matched up to 6%.
  • 1 day extra holiday per year up to 5 years.
  • Access to our industry leading sharesave scheme.
  • Enhanced maternity/paternity/adoption leave.
  • Heavily discounted pet healthcare.
  • Continued professional development.
  • A range of flexible benefits such as Perkbox, GymFlex and Cycle to Work to suit your needs.