Customer Service Team Lead

2 weeks ago

Diss, Norfolk, United Kingdom CVS Group Plc Full time
Customer Service Team Leader

CVS Group Plc is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve high standards of service delivery
  • Develop and implement effective customer service strategies to meet business objectives
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless service delivery
  • Provide coaching and training to team members to enhance their skills and knowledge
Requirements:
  • 3+ years' experience in a leadership role, preferably in a customer-facing environment
  • Proven track record of delivering exceptional customer service and leading high-performing teams
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
  • Proficient in Microsoft Office, with experience of using CRM systems
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Collaborative and dynamic work environment
  • Flexible working arrangements, including remote working options

CVS Group Plc is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion and strive to create a workplace that reflects the diversity of our customers and communities.

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