Customer Service Team Lead

1 month ago

Diss, Norfolk, United Kingdom CVS Group Plc Full time
Customer Service Team Leader

CVS Group Plc is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve high standards of customer service
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and report on customer service metrics to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service delivery
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
Requirements:
  • 3+ years' experience in a leadership role, preferably in customer service
  • Proven track record of delivering high standards of customer service
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic understanding of Microsoft products such as Word and Excel
What We Offer:
  • Competitive salary of £28,000 per annum
  • Up to 7 weeks' holiday (with our buy/sell holiday scheme)
  • 1 day extra holiday per year up to 5 years
  • Access to our industry-leading sharesave scheme
  • Enhanced maternity/paternity/adoption leave
  • Heavily discounted pet healthcare
  • Continued professional development
  • A range of flexible benefits such as GymFlex and Cycle to Work to suit your needs

CVS Group Plc is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

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