Senior Customer Collaboration Lead

5 days ago


Burton upon Trent, Staffordshire, United Kingdom Molson Coors Beverage Company Full time
About the Role

We are seeking a highly skilled Customer Collaboration Lead to join our team at Molson Coors Beverage Company. In this role, you will be responsible for building and leading engagement with our customers through delivering 'best in class' customer collaboration, including volume demand requirements, business strategy, and internal/external relationship management.

Key Responsibilities
  • Work with logistics and commercial teams to deliver customer service and experience metrics for identified accounts.
  • Own the customer forecast, collaborating directly with customers and executing within the Integrated Business Execution Zone. Incorporate insights and trend data into forecast and learn from deviations to improve accuracy.
  • Accountable for effective relationship management at appropriate levels internally and externally to Molson Coors.
  • Regularly communicate customer service and relationship status to wider logistics and commercial teams through DDS meetings and customer meetings.
  • Operational Cost Improvement - act as a link between commercial teams, customers, and operations.
About You

We are looking for a candidate with logistics experience in a customer-facing environment, a proven record of strong collaboration with customers, and strong communication skills internally and externally across multiple levels in an organisation.

About Us
  • We are one of the UK's Most Attractive Employers, winning the Top Employer award for the last 11 years.
  • We offer Equal Parent Leave, flexible work programmes, and a commitment to the physical and mental wellbeing of all our people.
  • We are committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities, and the environment.


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