Agency Payments Specialist

7 days ago

Cardiff, Cardiff, United Kingdom Legal & General Full time
About the Role

We are seeking a highly skilled Agency Payments Specialist to join our team at Legal & General. As a key member of our Group Functions, you will play a critical role in ensuring the smooth operation of our commission payments systems.

Key Responsibilities
  • Monitor and record payments of commission to all Sales Channels, ensuring timely issuance of payments and statements.
  • Prepare, allocate, and reconcile procuration fee payments made into the L&G Mortgage Club accurately and efficiently.
  • Provide excellent service to internal and external customers, including Intermediaries, in respect of investigation and processing, ensuring adherence to regulatory requirements.
What You'll Be Doing
  • Preparing and processing scans of Lender procuration fee data against the Mortgage Club database to enable accurate payment of Lender cases to the Societies Intermediaries within the required Service Level Agreement (SLA).
  • Ensuring the unverified database is regularly reviewed and investigated to ensure payment is made to the appropriate Intermediaries in a timely manner via liaison with the Lender and/or Intermediary.
  • Maintaining regular housekeeping and data cleansing of the Mortgage Club database to minimize the risk of invalid or fraudulent activity.
  • Investigating all control reports that identify potential problems with commission or agency records, highlighting any manual errors or system anomalies.
  • Accurately performing a range of administrative functions within the Commission Payments systems, ensuring regular maintenance and reviews are carried out.
  • Understanding, resolving, and responding to all referred Commission and procuration fee queries within the agreed SLA, projecting a professional customer care approach and excellent service to all Legal & General Intermediaries at all times.
  • Providing full support to our front office Agency Enquires Team when needed, providing cover for the telephone helpline and able to deal with all commission-related queries.
  • Acting as a positive role model and mentor to others in the team by consistently completing the role to the best ability, sharing knowledge, coaching, and guiding junior members of the team, imparting experience and understanding to achieve reliably high standards.
Requirements
  • Strong written and verbal communication skills, able to respond and react to customers appropriately, building a rapport and satisfying customer needs.
  • Effective planning and ability to prioritize, taking full ownership of given tasks and responsibilities to ensure targets are consistently achieved.
  • Strong analytical skills, displaying a high level of accuracy and attention to detail at all times.
  • Good risk awareness.
  • Knowledge of the Independent Financial Advisor market is desirable.
  • Good desktop skills around Microsoft Office, particularly Word and Excel.
What We Offer
  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
  • Many discounts we offer – both for our own products and at a range of high street stores and online.
About Us

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

We strive to be open, mindful, and inclusive, so we are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

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