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Agency Payments Specialist
2 months ago
Agency Payments Analyst
We are seeking a highly skilled and detail-oriented Agency Payments Analyst to join our team at Legal & General. As a key member of our Group Functions, you will play a crucial role in ensuring the timely and accurate payment of commissions to our Sales Channels.
Key Responsibilities:
- Payment Processing: Monitor and record payments of commission to all Sales Channels, ensuring both payment and statements are issued in a timely manner.
- Procuration Fee Management: Prepare, allocate, and reconcile procuration fee payments made into the L&G Mortgage Club accurately and efficiently.
- Customer Service: Provide excellent service to internal and external customers, including Intermediaries, in respect of investigation and processing, ensuring all regulatory requirements are adhered to.
- Database Management: Maintain regular housekeeping and data cleansing of the Mortgage Club database to minimize the risk of invalid or fraudulent activity.
- Investigation and Resolution: Investigate all control reports that identify potential problems with commission or agency records, highlighting any manual errors or system anomalies.
- Administrative Functions: Accurately perform a range of administrative functions within the Commission Payments systems, ensuring regular maintenance and reviews are carried out.
- Query Resolution: Understand, resolve, and respond to all referred Commission and procuration fee queries within the agreed SLA, projecting a professional customer care approach and excellent service to all Legal & General Intermediaries at all times.
- Team Support: Provide full support to our front office Agency Enquires Team when needed, providing cover for the telephone helpline and able to deal with all commission-related queries.
Requirements:
- Strong Communication Skills: Strong written and verbal communication, able to respond and react to customers appropriately, building a rapport and satisfying customers' needs.
- Effective Planning and Prioritization: Effective planning and ability to prioritize, take full ownership of given tasks and responsibilities to ensure targets are consistently achieved.
- Analytical Skills: Strong analytical skills, displaying a high level of accuracy and attention to detail at all times.
- Risk Awareness: Good risk awareness.
- Industry Knowledge: Knowledge of the Independent Financial Advisor market is desirable.
- Technical Skills: Good desktop skills around Microsoft Office, particularly Word and Excel.
What We Offer:
- Competitive Salary: A competitive base salary.
- Performance-Related Bonus: The opportunity to participate in our annual, performance-related bonus plan.
- Share Schemes: Valuable share schemes.
- Pension Contribution: Generous pension contribution.
- Life Assurance: Life assurance.
- Private Medical Insurance: Private medical insurance (permanent employees only).
- Holiday Entitlement: At least 25 days holiday, plus public holidays, 26 days after 2 years' service.
- Flexible Working: We strive to be open, mindful, and inclusive, so are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
