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Agency Payments Specialist
2 months ago
Job Title: Agency Payments Specialist
Job Summary:
We are seeking a highly skilled Agency Payments Specialist to join our team at Legal & General. As a key member of our Group Functions, you will play a critical role in ensuring the timely and accurate processing of payments to our Sales Channels.
Key Responsibilities:
- Payment Processing: Monitor and record payments of commission to all Sales Channels, ensuring both payment and statements are issued in a timely manner.
- Procuration Fee Management: Prepare, allocate, and reconcile procuration fee payments made into the L&G Mortgage Club accurately and efficiently.
- Customer Service: Provide excellent service to internal and external customers, including Intermediaries, in respect of investigation and processing, ensuring all regulatory requirements are adhered to.
- Database Management: Maintain regular housekeeping and data cleansing of the Mortgage Club database to minimize the risk of invalid or fraudulent activity.
- Investigation and Resolution: Investigate all control reports that identify potential problems with commission or agency records, highlighting any manual errors or system anomalies.
- Administrative Functions: Accurately perform a range of administrative functions within the Commission Payments systems, ensuring regular maintenance and reviews are carried out.
- Query Resolution: Understand, resolve, and respond to all referred Commission and procuration fee queries within the agreed SLA, projecting a professional customer care approach and excellent service to all Legal & General Intermediaries at all times.
- Team Support: Provide full support to our front office Agency Enquires Team when needed, providing cover for the telephone helpline and able to deal with all commission-related queries.
- Mentorship: Act as a positive role model and mentor to others in the team, consistently completing the role to the best ability, sharing knowledge, coaching, and guiding junior members of the team, imparting experience and understanding in order to achieve reliably high standards.
Requirements:
- Strong Communication Skills: Strong written and verbal communication, able to respond and react to customers appropriately, building a rapport and satisfying customers' needs.
- Effective Planning and Prioritization: Effective planning and ability to prioritize, take full ownership of given tasks and responsibilities to ensure targets are consistently achieved.
- Analytical Skills: Strong analytical skills, displaying a high level of accuracy and attention to detail at all times.
- Risk Awareness: Good risk awareness.
- Industry Knowledge: Knowledge of the Independent Financial Advisor market is desirable.
- Technical Skills: Good desktop skills around Microsoft Office, particularly Word and Excel.
Benefits:
- Performance-Related Bonus Plan: The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
- Pension Contribution: Generous pension contribution.
- Life Assurance: Life assurance.
- Private Medical Insurance: Private medical insurance (permanent employees only).
- Holiday Entitlement: At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
- Family Leave: Competitive family leave.
- Electric Car Scheme: Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
- Discounts: There are many discounts we offer – both for our own products and at a range of high street stores and online.
