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Complaint Resolution Specialist

2 months ago

Basingstoke, United Kingdom Diligenta Full time
Complaint Handling Career Opportunity

Diligenta is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will be responsible for resolving customer complaints in a professional and empathetic manner.

Key Responsibilities:
  • Handle customer complaints with empathy and professionalism.
  • Ensure timely resolution of issues while maintaining high customer satisfaction.
  • Collaborate with other departments to address and resolve customer concerns.
  • Keep accurate records of customer interactions and outcomes.
What We Offer:
  • Full training to equip you with the skills and knowledge necessary to excel in your role as a Complaint Handler.
  • A structured career pathway with clear milestones to monitor your growth and development.
  • A competitive salary and guaranteed pay increase upon completing our 12-week course.
  • A comprehensive set of people policies that support the moments that matter in life.
  • A generous holiday package, including 31 days of holiday per year and an annual volunteering day.
  • Eligibility for an annual discretionary bonus scheme.
  • A contributory pension scheme where we match your contributions up to 6%.
  • Employee wellbeing programs, including a mini annual health check and employee assistance programme.
Requirements:
  • Strong customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to handle challenging situations with patience and tact.
  • A desire to learn and grow within a structured program.
How to Apply:

If you're ready to take the next step in your career and join a program that offers growth, development, and support, we want to hear from you. Apply now by submitting your CV detailing your customer service experience and why you're interested in becoming a Complaint Handler.