Superstore Operations Manager
6 days ago
Job Summary:
Thames Hospice is seeking a highly skilled and experienced Retail Superstore Manager to oversee the daily operations of our brand-new charity superstore in Reading. As a key member of our Retail team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of retail professionals.
Key Responsibilities:
- Oversee all departments within the superstore, including furniture, homewares, fashion, and upcycling studio
- Develop and implement sales strategies to drive revenue growth and improve customer engagement
- Lead and motivate a team of retail professionals to achieve sales targets and provide excellent customer service
- Collaborate with the Commercial Manager to develop and implement business plans and strategies
- Monitor and control store expenses, inventory, and stock levels
- Ensure compliance with company policies and procedures
Requirements:
- Proven experience in retail management, preferably in a similar role
- Exceptional customer service skills and ability to lead a team
- Strong business acumen and ability to analyze sales data and make informed decisions
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
What We Offer:
- Competitive salary and benefits package
- Opportunity to work for a reputable charity organization
- Chance to develop your career in retail management
- Collaborative and supportive work environment
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