Customer Service Team Lead

2 weeks ago


Ditchling, East Sussex, United Kingdom World Aero Full time
Job Summary

World Aero is a leading aviation component maintenance repair organization, specializing in aircraft wheel and brake repairs. We pride ourselves on our commitment to quality and performance, and we're seeking a skilled Customer Service Team Lead to join our team.

About the Role
  • Manage customer repairs from receipt to outgoing, ensuring a seamless experience from start to finish.
  • Build strong relationships with customers, delivering exceptional service and support.
  • Act as a liaison between customers and internal teams, including purchasing, workshop, and logistics, to ensure smooth operations.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored support.
Key Responsibilities
  • Respond to customer inquiries, providing timely and accurate information.
  • Process customer repair orders, track progress, and keep customers updated on their order status.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored support.
Requirements
  • Passionate about providing excellent customer service and building strong relationships.
  • Fluent in oral and written English, with strong communication and interpersonal skills.
  • Grade 4 or above in English and Maths or equivalent.
Benefits
  • Competitive salary.
  • Stability and growth: We offer a stable work environment with opportunities for progression and career development.
  • Full training provided to ensure your success in the role.

We're looking for a skilled and dedicated individual who is passionate about customer service and eager to join a company where their contributions are valued.



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