Visitor Experience Officer

1 week ago


Bristol, Bristol, United Kingdom The National Trust Full time
About the Role

We are seeking a highly skilled and motivated Visitor Experience Officer to join our team at Tyntesfield, a stunning Victorian Gothic Revival house with extensive garden and parkland.

Key Responsibilities
  • Provide exceptional customer service to visitors, ensuring a memorable and engaging experience.
  • Develop and deliver engaging events, activities, and interpretive displays to bring the history and stories of Tyntesfield to life.
  • Supervise and support volunteers, ensuring they have the necessary skills and knowledge to provide excellent service.
  • Contribute to the development of marketing materials, including web pages and social media content.
  • Collaborate with the Senior Visitor Experience Officer to achieve team goals and objectives.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Proven experience in customer-facing roles, with a focus on delivering exceptional service.
  • Ability to work independently and as part of a team, with a flexible approach to workload and priorities.
  • Strong organizational and planning skills, with attention to detail and ability to manage multiple tasks.
  • Proficiency in Microsoft Office and web-based applications.
What We Offer
  • A competitive salary and benefits package, including a substantial pension scheme and free entry to National Trust places.
  • Opportunities for professional development and growth, with a focus on supporting your career goals.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.


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