Current jobs related to Help Desk Technician - Midlothian - Consider IT
-
IT Support Technician 1st Line
3 weeks ago
Midlothian, United Kingdom Lorien Full timeIT Support Technician (1st Line) - Edinburgh - 30K + Bonus > Edinburgh based - 5 days per week in the office Lorien's client, a leading name in the Life Sciences and MedTech sector with bases across the globe, has asked us to help them in their searches for a IT Support Technician with a background across 1st Line and 2nd Line support to join their team....
-
Service Desk Team Lead
4 weeks ago
Edinburgh, Midlothian, Milton Bridge, United Kingdom Jobheron Full timeThe company is a Microsoft Solutions Partner and a Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland. They currently hold 5 out of 6 Microsoft Designations and 3 specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management.Due to an internal move, they are looking for a Service Desk Team Lead...
-
Network Support Technician
2 months ago
Midlothian, United Kingdom QA Full timeAbout Dunedin ITDunedin IT is a leading provider of end-to-end technology and connectivity services, serving over 150 organizations across Scotland and England. Our team is dedicated to delivering exceptional IT solutions and customer service.Job SummaryWe are seeking a highly motivated and enthusiastic IT Support Engineer Apprentice to join our team in...
-
Network Support Technician
4 weeks ago
Midlothian, United Kingdom QA Full timeAbout Dunedin ITDunedin IT is a leading provider of end-to-end technology and connectivity services, serving over 150 organizations across Scotland and England. Our team is dedicated to delivering exceptional IT solutions and customer service.Job SummaryWe are seeking a highly motivated and enthusiastic IT Support Engineer Apprentice to join our team in...
-
IT Support Specialist
4 weeks ago
Midlothian, United Kingdom QA Full timeAbout Dunedin ITDunedin IT is a leading technology and connectivity provider, offering end-to-end services to organizations across Scotland and England. With offices in Edinburgh and Glasgow, we support over 150 clients, providing IT and communication services to SMEs and larger organizations.Job SummaryWe are seeking an enthusiastic IT Support Engineer...
-
IT Support Specialist
2 months ago
Midlothian, United Kingdom QA Full timeAbout Dunedin ITDunedin IT is a leading technology and connectivity provider, offering end-to-end services to organizations across Scotland and England. With offices in Edinburgh and Glasgow, we support over 150 clients, providing IT and communication services to SMEs and larger organizations.Job SummaryWe are seeking an enthusiastic IT Support Engineer...
-
IT Support Specialist
2 months ago
Midlothian, United Kingdom QA Full timeAbout Dunedin ITDunedin IT is a leading provider of end-to-end technology and connectivity services, serving over 150 organizations across Scotland and England. Our team is dedicated to delivering exceptional IT solutions and customer service.Job SummaryWe are seeking a highly motivated and enthusiastic IT Support Engineer Apprentice to join our team in...
-
IT Support Specialist
2 months ago
Midlothian, United Kingdom QA Full timeAbout Dunedin ITDunedin IT is a leading provider of end-to-end technology and connectivity services, serving over 150 organizations across Scotland and England. Our team is dedicated to delivering exceptional IT solutions and customer service.Job SummaryWe are seeking a highly motivated and enthusiastic IT Support Engineer Apprentice to join our team in...
-
IT Support Specialist
2 months ago
Midlothian, United Kingdom QA Full timeAbout Dunedin ITDunedin IT is a leading provider of end-to-end technology and connectivity services, serving over 150 organizations across Scotland and England. Our team is dedicated to delivering exceptional IT solutions and customer service.Job SummaryWe are seeking a highly motivated and enthusiastic IT Support Engineer Apprentice to join our team in...
-
IT Support Specialist
4 weeks ago
Midlothian, United Kingdom QA Full timeAbout Dunedin ITDunedin IT is a leading provider of end-to-end technology and connectivity services, serving over 150 organizations across Scotland and England. Our team is dedicated to delivering exceptional IT solutions and customer service.Job SummaryWe are seeking a highly motivated and enthusiastic IT Support Engineer Apprentice to join our team in...
-
Community Support Officer
2 weeks ago
Midlothian, United Kingdom The University of Edinburgh Full timeUE03: £23,114 - £25,148 per annum, pro rata plus 5% Premium Band Uplift.Accommodation, Catering and Events – Community Support Team.Open Ended Contract - Permanent.Part Time - 33.75 hrs per week.The Opportunity:We are seeking a skilled Community Support Officer to join our team at Pollock Halls, providing professional frontline services to ensure student...
-
Mechanical Maintenance Technician
2 weeks ago
Dalkeith, Midlothian, United Kingdom FCC Environment Full time €47,842Are you looking for the right role for you? Then look no further… Mechanical Maintenance Technician Salary – £47,842 per annum (plus benefits) Hours – 40 hours per week, shift rota Monday to Sunday 7.00am to 3.30pm Location Postcode – EH22 1SX Acting under the direction of the Maintenance Manager, the Mechanical Technician provides scheduled...
-
Support Services Assistant
3 days ago
Midlothian, United Kingdom The University of Edinburgh Full timePremium Support Opportunity We are seeking a Support Services Assistant to join our Community Support Team at The University of Edinburgh. You will be working within a diverse and dynamic environment to provide professional frontline services, including student welfare, safety, security, and logistical support. Your Key Responsibilities: • Provide...
-
Customer Service Representative
1 week ago
Midlothian, United Kingdom The University of Edinburgh Full timeUE03: £23,114 - £25,148 per annum, pro rata plus 5% Premium Band Uplift. Accommodation, Catering and Events – Community Support Team. Open Ended Contract - Permanent. Part Time - 33.75 hrs per week. Key Responsibilities: We are seeking a highly motivated and enthusiastic individual to provide professional frontline services within our Community Support...
-
Community Support Officer
4 weeks ago
Midlothian, United Kingdom The University of Edinburgh Full timeUE03: £23,114 - £25,148 per annum, pro rata plus 5% Premium Band Uplift.Accommodation, Catering and Events – Community Support Team.Open Ended Contract - Permanent.Part Time - 33.75 hrs per week.The Opportunity:We are seeking a highly motivated and enthusiastic individual to join our Community Support Team as a Community Support Officer.The successful...
-
Community Support Officer
4 weeks ago
Midlothian, United Kingdom The University of Edinburgh Full timeUE03: £23,114 - £25,148 per annum, pro rata plus 5% Premium Band Uplift.Accommodation, Catering and Events – Community Support Team.Open Ended Contract - Permanent.Part Time - 33.75 hrs per week.The Opportunity:We are seeking a highly motivated and enthusiastic individual to join our Community Support Team as a Community Support Officer.The successful...
-
Customer Service Representative
2 weeks ago
Midlothian, United Kingdom The University of Edinburgh Full timeUE03: £23,114 - £25,148 per annum, pro rata plus 5% Premium Band Uplift.Accommodation, Catering and Events – Community Support Team.Open Ended Contract - Permanent.Part Time - 33.75 hrs per week.The Opportunity:We are seeking a skilled and enthusiastic individual to provide exceptional customer service and support to our student residents and service...
-
Community Support Officer
2 weeks ago
Midlothian, United Kingdom The University of Edinburgh Full timeUE03: £23,114 - £25,148 per annum, pro rata plus 5% Premium Band Uplift.Accommodation and Events – Community Support Team.Open Ended Contract - Permanent.Part Time - 33.75 hrs per week.The Role:We are seeking a skilled Community Support Officer to join our team at Pollock Halls. The successful candidate will provide professional frontline services,...
-
Community Support Officer
4 weeks ago
Midlothian, United Kingdom The University of Edinburgh Full timeUE03: £23,114 - £25,148 per annum, pro rata plus 5% Premium Band Uplift.Accommodation, Catering and Events – Community Support Team.Open Ended Contract - Permanent.Part Time - 33.75 hrs per week.The Opportunity:We are seeking a highly motivated and enthusiastic individual to join our Community Support Team as a Community Support Officer.The successful...
-
Community Support Officer
4 weeks ago
Midlothian, United Kingdom The University of Edinburgh Full timeUE03: £23,114 - £25,148 per annum, pro rata plus 5% Premium Band Uplift.Accommodation, Catering and Events – Community Support Team.Open Ended Contract - Permanent.Part Time - 33.75 hrs per week.The Opportunity:We are seeking a highly motivated and enthusiastic individual to join our Community Support Team as a Community Support Officer.The successful...
Help Desk Technician
2 months ago
About Consider IT:
We are a dynamic and fast-growing IT support company dedicated to providing superior technical support and IT solutions to businesses of all sizes. Our mission is to ensure our clients' IT infrastructure runs smoothly, enabling them to focus on their core business activities.
Role Overview:
As a 1st Line IT Support Technician, you will be the first point of contact for our clients experiencing technical issues. You will provide effective and timely support, troubleshooting, and resolution of IT-related problems. This role requires strong communication skills, technical knowledge, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Provide technical assistance and support to clients via various communication channels.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Offer guidance and support for common IT problems, including password resets, software installations, and printer issues.
- Evaluate and escalate complex issues to senior support teams when necessary.
- Maintain accurate records of all client interactions and technical issues in our ticketing system.
- Assist in setting up and configuring new workstations, peripherals, and software applications.
- Stay up-to-date with the latest industry trends and technologies to provide effective support.
Requirements:
- Previous experience in a technical support role or similar.
- Strong understanding of Windows and Mac operating systems.
- Basic knowledge of networking principles and troubleshooting.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- A customer-focused approach with a friendly and professional attitude.
- Relevant IT certifications are a plus.
- Proficiency in the Microsoft ecosystem, including desktop and server environments, as well as Microsoft 365 and Azure platforms.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training and development opportunities.
- Flexible working arrangements.
- Enhanced company pension contributions.
- Private healthcare.
- Private life insurance.
- Cycle to work scheme.
- Company-sponsored social events.
Work Environment:
We operate in a fast-paced office environment, requiring strong technical skills and excellent communication abilities. As a 1st Line IT Support Technician, you will be the primary point of contact for clients experiencing technical issues, and you will work closely with our senior support teams to ensure seamless resolution of complex issues.
