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Implementation Consultant

2 months ago

London, Greater London, United Kingdom Lightspeed Full time
Job Description

Job Title: Implementation Consultant - Technology Solutions

Job Summary:

Lightspeed is seeking a highly skilled and technology-driven Implementation Consultant to play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing technology to enhance customer interactions with minimal human interaction.

Key Responsibilities:

  • Automation and Configuration:
    • Implement and configure software solutions using automation tools to meet client specifications.
  • Planning and Coordination:
    • Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows.
    • Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
  • Client Management:
    • Act as the primary point of contact for clients during the implementation phase.
    • Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction.
  • Training and Documentation:
    • Conduct training sessions for clients on the effective use of the implemented POS system.
  • Quality Assurance:
    • Ensure the quality and accuracy of POS system implementations.
    • Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
  • Project Documentation:
    • Create and maintain implementation documentation, including status reports.

Requirements:

  • Proven experience as an Implementation Consultant, preferably in the POS technology industry.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Ability to multitask effectively, and remain highly organized, while managing multiple communication channels and accounts at a given time.
  • Ability to do your job in a truly flexible environment.

Benefits:

  • Genuine career opportunities in a company that's creating new jobs every day.
  • Health & Wellness Credit - expense up to £400 per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
  • Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform.
  • LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow.
  • Regular breakfast or lunches, drinks & snacks in our London office.