Guest Experience Manager

6 days ago


Slough Berkshire, United Kingdom Delta Hotels Heathrow Windsor Full time
Job Summary

We are seeking a highly skilled Guest Experience Supervisor to join our team at Delta Hotels Heathrow Windsor. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Interaction: Greet guests with a warm welcome, actively listen to their needs, and respond positively to their questions and concerns.
  • Shift Management: Run shifts, assist other employees, and ensure prompt guest service.
  • Team Supervision: Assist the Front Office Manager in administering front office functions, supervising staff, and promoting a culture of teamwork and engagement.
  • Proactive Engagement: Engage guests in conversation, provide information about hotel services and amenities, and promote a positive hotel experience.
  • Payment Processing: Process payments, follow cash handling procedures, and maintain accurate records.
  • Training and Development: Train, coach, and manage the Front Office team to support engagement and opportunity.
Requirements
  • Excellent Communication Skills: Great conversational skills, positive outlook, and outgoing personality.
  • Teamwork and Leadership: Pro-active, reliable, and able to work effectively in a team environment.
  • Previous Experience: Previous experience in a hotel reception environment, with a minimum of one year working in a high-contact customer service role.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.


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