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Director of Guest Experience

3 months ago

Berkshire, United Kingdom Coworth Park Full time

We care about your career and are known for having the absolute best people in the industry. When you join us as our Director of Guest Experienceyou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.
What you'll get

As a Director of Guest Experienceat Coworth Park, here are just some of the great benefits you will receive:

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities
  • £1,000 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees
What you'll do

You'll love what you do and take pride in delighting our guests:

  • Our Director of Guest Experience is responsible for ensuring a seamless and guest centric service is offered throughout every interaction with our guests while building lasting relationships and creating brand bonds to create guest loyalty.
  • They will oversee and manage to daily operational functions of the Guest Services and Guest Relations Departments to ensure each of our guests receives a truly exceptional experience while on property.
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of Director of Guest Experience is to live their behaviours to continue to create our legacy.
  • Our Director of Guest Experience is entrusted with coordinating and planning for all of the guests stay, through research and communication with all departments to create a memorable stay.
  • Communication is what keeps our departments running perfectly. Our Director of Guest Experience must communicate with other departments and extended hotel team in order to ensure the alignment remains.
  • As a senior member of the team, our Director of Guest Experience will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team. They will liaise and support the Director of Rooms with the daily operation of the hotel, as well as closely collaborating with the Global Director of Guest Relations

The items shared are the essence of a day in the life of our Director of Guest Experience, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each day and every day. As our DIrector of Guest Experience, you'll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You will comfortably communicate in this language

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