Guest Services Co-ordinator Shift Leader

4 weeks ago

Ascot Berkshire, United Kingdom Coworth Park Full time

Join us as aGuest Services Co-Ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.When you join us as aGuest Services Co-Ordinator Shift Leaderat Coworth Park Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll get

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

As a Guest Services Co-ordinatorshift Leaderat Coworth Park, here are just some of the great benefits you will receive:

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentary
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidized massage treatments and health clinics
  • Complimentary Eye Test for VDU users

What you'll do

You'll love what you do and take pride in delighting our guests:

  • Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
  • Assist with Check in and Check out
  • Supervise the billing, ensuring folios are up to date and accurate
  • Liaise directly with the VIP guests ensuring all their needs are met
  • Deal promptly and effectively with any guest concerns
  • Conduct a shift handover in conjunction with theGuest Service Managerat the end of each shift.
  • To assisst the Guest Service Managers when needed
  • To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement
  • Carry out on the job training with all Guest Service Receptionists
  • Act as an ambessador of the hotel
  • Attend any training courses may seem beneficial

The items shared are the essence of a day in the life of a Guest Services Coordinator Shift Leader, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

  • Passionate about hospitality and delivering a 5* service to our guests
  • Customer service orientated
  • Experience of Opera
  • Excellent IT knowledge including Microsoft Office
  • Good written and spoken English
  • Team player

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at




AMRT1_UKCT

  • Guest Services Co-ordinator Shift Leader

    1 month ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    Join us as aGuest Services Co-Ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe...

  • Guest Services Co-ordinator Shift Leader

    4 weeks ago

    Ascot, United Kingdom COWORTH PARK Full time

    Join us as aGuest Services Co-Ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe...

  • Guest Services Co-ordinator Shift Leader

    4 weeks ago

    Ascot, United Kingdom Coworth Park Full time

    Join us as aGuest Services Co-Ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe...

  • Guest Services Co-ordinator

    3 weeks ago

    Ascot, United Kingdom COWORTH PARK Full time

    Join us as a Guest Services Co-ordinator at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...

  • Guest Services Co-ordinator

    4 weeks ago

    Ascot, SL5, Ascot, United Kingdom COWORTH PARK Full time

    Join us as a Guest Services Co-ordinator at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...

  • Maintenance Co-ordinator

    6 months ago

    Ascot, United Kingdom Avery Healthcare Full time

    **About The Role**: **Ascot Grange Care Home,** based in **Ascot, Berkshire** is looking for someone proactive and enthusiastic to take charge of the facilities team and join us as our **Maintenance Co-Ordinator**. You will be reporting directly to the General Manager and be responsible for maintaining a safe and comfortable environment for your residents...

  • Maintenance Co-ordinator

    6 months ago

    Ascot, United Kingdom Avery Healthcare Full time

    **Ascot Grange Care Home,** based in **Ascot, Berkshire** is looking for someone proactive and enthusiastic to take charge of the facilities team and join us as our **Maintenance Co-Ordinator**. You will be reporting directly to the General Manager and be responsible for maintaining a safe and comfortable environment for your residents and team members,...

  • Guest Service Coordinator

    6 months ago

    Ascot, United Kingdom Mainstream Fleet Services Full time

    Guest Service Coordinator Ascot Surrey 23,500 per annum 5 days over 7 Mon to Sun Days Nights Weekends Transport Essential **Responsibilities: - You will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receives...

  • Staffing Co-ordinator

    6 months ago

    Ascot, United Kingdom Sodexo Full time

    Job Introduction Sodexo Live has an exceptional opportunity for a Staffing Co-ordinator to join our first-class team at Ascot Racecourse.You will be working as part of the HR & Staffing team, at the iconic Ascot Racecourse where we are committed to providing our guests with an outstanding experience, whether they come to race, hold a business meeting or...

  • Driver/ Guest Services

    5 months ago

    Ascot, United Kingdom SRS Ltd. Full time

    Most important things are: Hours for the role are 40 hours per week, any 5 days out of 7. Shifts are 8 hours long - can be early, can be late. 7.30am - 3.30pm or 3 - 11.30pm. - **NO TATOOS OR PIERCING SHOWING**: - **OVER 25 WITH A FULL CLEAN LICENCE**: - **WELL PRESENTED WITH FRIENDLY APPROACH TO GUESTS** This role is very important front of house role....

  • Wedding Co-ordinator

    2 weeks ago

    Windsor, Berkshire, Windsor & Maidenhead, United Kingdom The Castle Hotel - Windsor Full time

    The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1500s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. Georges Chapel both within easy reach for guests who are eager to immerse themselves in all...

  • Guest Services Coordinator

    5 months ago

    Ascot, United Kingdom SRS Ltd. Full time

    ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS - To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home. - To perform a seamless check in and rooming according to the Coworth Park standards. - To perform a seamless check out according to the Coworth Park standards. - Research and update information about our...

  • Guest Services Manager

    3 weeks ago

    Ascot, Berkshire, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Job Description Job Role - Guest Services Manager Rate of pay - £31,827 Hours - 40 Location - Ascot Role Responsibilities - POSITION OVERVIEW * To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure. * Anticipating guests needs in an intuitive manner and...

  • Guest Services Assistant

    3 months ago

    Ascot, Berkshire, United Kingdom Coworth Park Full time

    Join us as a Guest Services Attendant at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...

  • Guest services assistant

    1 month ago

    Berkshire, United Kingdom BM Caterers Full time

    We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Guest Services Assistant to join our team.We are seeking a dynamic and customer-oriented Guest Services Assistant to join our team. As a pivotal member of our hospitality team,...

  • Guest Services Assistant

    6 months ago

    Ascot, United Kingdom Exclusive Collection Full time

    Job Introduction **In a Nutshell** We are actively seeking a **Guest Services Assistant **who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a...

  • Guest Service Supervisor

    3 weeks ago

    Ascot, Berkshire, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Job Description Job Role - Guest Services Manager Rate of pay - £31,827 Hours - 40 Location - Ascot Role Responsibilities - POSITION OVERVIEW * To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure. * Anticipating guests needs in an intuitive manner and...

  • Guest Services Supervisor

    3 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Guest Services Supervisor:Are you passionate about delivering exceptional guest experiences? Do you have a knack for leading teams and driving results? If so, we want to hear from you! As a Guest Services Supervisor at Blue Arrow - Southampton Perm Hub, you will be responsible for leading our Front of House team and ensuring that every guest receives a warm...

  • Guest Services Ambassador

    1 month ago

    Ascot, Windsor and Maidenhead, United Kingdom COWORTH PARK Full time

    Coworth Park is a renowned hotel that values inclusivity and diversity. As a Guest Services Assistant, you will be part of a team that embodies our core values of passion, personality, respect, working together, and creativity.We are committed to providing exceptional service to our guests, and we believe that a unique opportunity awaits you in this role....

  • Training Co-ordinator

    5 months ago

    Ascot, United Kingdom Sodexo Full time

    Job Introduction Sodexo Live! has an amazing opportunity for a Training Coordinator to join our team at Ascot Racecourse We're looking for a dynamic and organized professional to support the Recruitment & On-boarding Manager with the administration and delivery of the Ascot Academy Training program for casual team members. We are committed to providing...