Guest Services Co-ordinator Shift Leader

3 days ago

Ascot Berkshire, United Kingdom Coworth Park Full time

Join us as aGuest Services Co-Ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.When you join us as aGuest Services Co-Ordinator Shift Leaderat Coworth Park Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll get

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

As a Guest Services Co-ordinatorshift Leaderat Coworth Park, here are just some of the great benefits you will receive:

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentary
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidized massage treatments and health clinics
  • Complimentary Eye Test for VDU users

What you'll do

You'll love what you do and take pride in delighting our guests:

  • Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
  • Assist with Check in and Check out
  • Supervise the billing, ensuring folios are up to date and accurate
  • Liaise directly with the VIP guests ensuring all their needs are met
  • Deal promptly and effectively with any guest concerns
  • Conduct a shift handover in conjunction with theGuest Service Managerat the end of each shift.
  • To assisst the Guest Service Managers when needed
  • To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement
  • Carry out on the job training with all Guest Service Receptionists
  • Act as an ambessador of the hotel
  • Attend any training courses may seem beneficial

The items shared are the essence of a day in the life of a Guest Services Coordinator Shift Leader, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

  • Passionate about hospitality and delivering a 5* service to our guests
  • Customer service orientated
  • Experience of Opera
  • Excellent IT knowledge including Microsoft Office
  • Good written and spoken English
  • Team player

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at




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