Guest Experience Expert- Night Auditor

6 days ago

Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time

**Explore our very big world**

**What you’ll be doing**
- Complete a check lists thoroughly and correctly on a nightly basis.
- General Front Desk responsibilities including check in/check out, customer service, answering phones, providing guests with information etc.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Be aware of all accounting and auditing practices relevant to the front office
- Maintain a strong presence on the front desk at peak times if on night reception, and to support the night reception if on audit when necessary
- Be proactive in carrying out tasks and checklists
- Carry out work delegated by the Night Managers efficiently and correctly on a timely basis
- Strong focus on safety and security
- Assist the Night Manager with walk in situations where appropriate
- Attend relevant meetings where possible, and to offer ideas and suggestions for improvement
- Help in achieving and maintaining relations between days and nights

**What we’re looking for**
- Previous experience working within a hotel Front Office or similar customer service environment essential
- Knowledge of Opera PMS is preferable
- Night worker experience preferred
- Strong Communication skills (verbal, listening, writing)
- Innovative
- Pro-active, reliable and flexible
- Great conversational skills and teamwork-oriented
- Positive outlook

This is a full time position (40 hours per week) working night shifts.

**Rewards for work, benefits for your lifestyle**

You’ll be supported in and out of the workplace through:

- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues
- Free gym membership, meals on duty and car parking

Delta by Marriott Heathrow Windsor is an exceptional hotel near Heathrow and Windsor. It has an exciting blend of comfort, efficiency and seamless service is an ideal location for business and pleasure. With easy access to London, smartly designed and comfortable guest rooms the amenities make any stay a flawless and memorable experience. There are tempting dining options including the Brew Bar Lounge and the Market Kitchen Restaurant. There is also extensive fitness facilities with state-of-the-art equipment. The hotel boasts 20 meeting rooms of various sizes and can accommodate from 3 to 350 guests.

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**Job Types**: Full-time, Permanent

**Salary**: £12.94 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount

Schedule:

- Night shift

Work Location: In person

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