Receptionist / Guest Experience Expert
7 months ago
**Explore our very big world**
**What you’ll be doing**
- Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests.
- Run shifts, assisting other employees to ensure prompt guest service.
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel.
- Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Process payments and follow all payment and cash handling procedures.
- Train, coach and manage the Front Office team in order to support engagement and opportunity.
**Rewards for work, benefits for your lifestyle**
You’ll be supported in and out of the workplace through:
- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues
- Free gym membership, meals on duty and parking
**What we're looking for**
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Previous hotel experience is a big plus although not essential
This is a full time position (40 hours per 5 day week) working a variety of early or late shifts including weekends.
**Connect your passions with a rewarding opportunity**
You’re a hospitality and travel enthusiast who really enjoys making others feel at home. When you work with us, you'll get to work with people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.
**Simple Made Perfect**
At Delta Hotels by Marriott Heathrow Windsor we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveller in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow Windsor, positioned perfectly between London Heathrow Airport and historic Windsor. A fluid transition between exploration and historical culture. Guests can rejuvenate after a busy day at work or play in our state-of-the-art fitness centre. We offer a selection of diverse dining options, international dishes served at our restaurant, and casual bar snacks in the lounge. Those wishing to host a special event can take advantage of our personalized event services and choose a venue that can hold up to 400 guests.
What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world. Opening doors to a world of opportunity.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
**Salary**: £11.13 per hour
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Work Location: In person
-
Casual Guest Experience Expert
7 months ago
Slough, United Kingdom Marriott International, Inc Full time**Job Number** 24068185 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Explore our very big world** **What you’ll be doing** - Greet...
-
Guest Experience Expert
2 weeks ago
Slough, United Kingdom Delta Hotels Heathrow Windsor Full timeDelta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't.At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...
-
Guest Experience Expert
3 weeks ago
Slough, United Kingdom Delta Hotels Heathrow Windsor Full timeDelta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...
-
Guest Experience Ambassador
2 weeks ago
Slough, Slough, United Kingdom Delta Hotels Heathrow Windsor Full time**Welcome to a Seamless Travel Experience** We are seeking a skilled and enthusiastic Guest Experience Expert to join our Front Office team at Delta Hotels Heathrow Windsor. As a warm, wise, and in-control ambassador, you will provide purposeful service that makes every guest feel valued and appreciated. The selected candidate will be a key player in...
-
Hotel Receptionist
6 months ago
Slough, United Kingdom Copthorne Hotels Slough Ltd Full timeThe Copthorne Hotel Slough - Windsor is seeking an experienced **Hotel Receptionist **who will be working as part of the Front Office team. You will be responsible for welcoming the guests to the hotel in a warm and friendly manner, attending to their needs throughout their stay. **As Receptionist your key responsibilities include**: - Delivering excellent...
-
Hotel Receptionist
7 months ago
Slough, United Kingdom Copthorne Hotels Slough Ltd Full timeThe Copthorne Hotel Slough - Windsor is seeking an experienced **Hotel Receptionist **who will be working as part of the Front Office team. You will be responsible for welcoming the guests to the hotel in a warm and friendly manner, attending to their needs throughout their stay. **As Receptionist your key responsibilities include**: - Delivering excellent...
-
Hotel Receptionist
1 day ago
Slough, United Kingdom Copthorne Hotels Slough Ltd Full timeThe Copthorne Hotel Slough - Windsor is seeking an experienced and passionate **Receptionist** to join our Front Office team. **As a Hotel Receptionist, your main role will be**: - Delivering excellent customer service to our valued guests - Manage all requests we get from guests in a helpful & professional manner - Contribute fairly to the teams workload...
-
Hotel Receptionist
7 months ago
Slough, United Kingdom Baylis House Full timeHotel Receptionists undertake a range of activities in a typical working day, and their duties include: - Welcoming guests and checking their details against their bookings - Allocating guests their rooms and providing keys - Answering phones from prospective customers and guests, taking messages and delivering them - Completing administrative tasks such as...
-
Guest Experience Expert- Night Auditor
6 months ago
Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time**Explore our very big world** **What you’ll be doing** - Complete a check lists thoroughly and correctly on a nightly basis. - General Front Desk responsibilities including check in/check out, customer service, answering phones, providing guests with information etc. - Anticipate guests' service needs, including asking questions of guests to better...
-
Corporate Receptionist
2 months ago
Slough, United Kingdom CV-Library Full timeOngoing temp Corporate Receptionist - Slough - £14.50 ph. From 11th December - 24th December We are seeking an outstanding Corporate Receptionists to deliver exceptional service to clients and guests entering and exiting the premises daily. This position is ideal for someone with a high-end customer service background who enjoys interacting with...
-
Corporate Receptionist
2 months ago
Slough, United Kingdom CV-Library Full timeOngoing temp Corporate Receptionist - Slough - £14.50 ph. From 11th December - 24th December Hours 08.00 - 17.00 We are seeking an outstanding Corporate Receptionists to deliver exceptional service to clients and guests entering and exiting the premises daily. This position is ideal for someone with a high-end customer service background who enjoys...
-
Guest Experience Ambassador
1 month ago
Slough, Slough, United Kingdom Aimbridge Full timeWe are seeking a motivated Guest Experience Ambassador to join our team as a Brand Services Assistant. This role involves providing exceptional Guest services and ensuring seamless check-in and check-out processes.About the OpportunityEarn a competitive annual salary of $50,000 - $60,000.Develop strong relationships with Guests and maintain a positive...
-
Guest Experience Supervisor
6 months ago
Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time**What you’ll be doing** - Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. - Run shifts, assisting other employees to ensure prompt guest service. - Assist the Front Office Manager in administering front office functions and supervising...
-
Part-time Receptionist
7 months ago
Slough, United Kingdom Pinewood Hotel Full timeAs the Front Desk Receptionist you will - Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. - Confidently take all payment types such as room charges, cash, checks, debit, or credit. - Coordinate with Housekeeping to track readiness of rooms for check-in. - Supply guests with directions and...
-
Part-time Receptionist
7 months ago
Slough, United Kingdom Pinewood Hotel Full timeAs the Front Desk Receptionist you will - Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. - Process all payment types such as room charges, cash, checks, debit, or credit cards - Coordinate with other departments. - Supply guests with directions and information regarding property and local areas of...
-
Front Desk Receptionist
7 months ago
Slough, United Kingdom Uno Hotel Heathrow Windsor Full timeTo be a successful Front desk Receptionist, you should have a pleasant personality, as this is a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so...
-
Guest Experience Night Supervisor
4 weeks ago
Slough, United Kingdom Delta Hotels Heathrow Windsor Full timeDelta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't.At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...
-
Receptionist
2 months ago
Slough, United Kingdom Portico Corporate Reception Management Full timeJob DescriptionDo you like to be known as the person that people can rely on?Do you create rapport with your guests and colleagues?Do you have a passion for delivering impeccable service?If so, stop and take notice. As you have just found your dream job!Portico are adding to our mobile team of Receptionists who help to satisfy Portico’s daily staffing...
-
Night Receptionist
6 months ago
Slough, United Kingdom Pinewood Hotel Full timeThe purpose of the Night Receptionist is to provide a friendly, efficient service and a lasting impression to all guests arriving and departing from the hotel and to assist in the efficient running of the Front of House Department, ensuring high standards and excellent customer service is delivered at all times keeping in line with company...
-
Guest Experience Night Supervisor
2 weeks ago
Slough, United Kingdom Delta Hotels Heathrow Windsor Full timeDelta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't.At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...