Director of Guest Experience

2 weeks ago

Ascot Berkshire, United Kingdom Ginger Recruitment Services Limited Full time

Director of Guest Experience


Is this the role you are looking for If so read on for more details, and make sure to apply today.

£43,260 + Benefits

Ascot

Benefits:

  • Competitive salary with potential for performance-based bonuses
  • Opportunity to work in one of the UK's most scenic locations
  • Access to professional development opportunities and potential for career advancement
  • Comprehensive benefits package including health coverage, pension, and employee wellness program

We are excited to offer an outstanding career opportunity for a Director of Guest Experience at a prestigious hospitality venue in Yorkshire. This leadership role is essential in ensuring all guest interactions are handled with the utmost care and sophistication, embodying our commitment to exceptional service.

Ideal Candidate Profile:

  • Hospitality diploma/degree with significant leadership experience in a luxury or five-star environment
  • Prior experience leading a front-of-house team in a quality operation, preferably within an English country house setting
  • Exceptional interpersonal skills and the ability to connect with guests to ensure a personalized visit
  • Proficient with Opera and other relevant IT systems, with a solid understanding of all social media platforms
  • Excellent command of written and spoken English, with impeccable presentation and an empathetic, resilient personality

Key Responsibilities:

  • Develop and implement strategies to enhance the overall guest experience, ensuring alignment with our luxury standards
  • Lead and mentor the guest service and guest experience teams, fostering an environment of professionalism and continuous improvement
  • Proactively engage with guests to build relationships, personalize their stays, and manage any issues that arise, ensuring all interactions contribute to a positive and memorable experience
  • Oversee the management of all guest-facing operations, including guest relations, reservations, and guest services, ensuring seamless integration and efficiency
  • Maintain high visibility in all public areas, interact with guests to obtain feedback, and use insights to drive improvements in service and guest satisfaction
  • Coordinate with global directors and other departments to ensure that operations are guest-centric and that all special guest needs are met with the highest standard of service

By submitting your CV to Ginger Recruitment Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.


AMRT1_UKCT

  • Director of Guest Experience

    2 weeks ago

    Ascot, Berkshire, United Kingdom C&E Recruitment Full time

    Director of Guest ExperienceIf you are interested in applying for this job, please make sure you meet the following requirements as listed below. We are currently on the hunt for a Director of Guest Experience for a luxury 5 star hotel in Berkshire. As the Director of Guest Experience, you will be expected to provide all guests with a bespoke and memorable...

  • Director of Guest Experience

    2 weeks ago

    Ascot, Berkshire, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest ExperienceThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Location: AscotSalary / Rate of pay: £43,260 per annum + £2500 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic...

  • Director of Guest Experience

    2 months ago

    Ascot, United Kingdom C&E Recruitment Full time

    Director of Guest Experience We are currently on the hunt for a Director of Guest Experience for a luxury 5 star hotel in Berkshire. As the Director of Guest Experience, you will be expected to provide all guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery throughout their stay.The Perks As...

  • Director of Guest Experience

    5 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Coworth Park Full time

    About the RoleCoworth Park is seeking a highly skilled and experienced professional to join our team as a Director of Guest Experience. As a senior member of our team, you will be responsible for ensuring a seamless and guest-centric service is offered throughout every interaction with our guests.Key ResponsibilitiesOversee and manage the daily operational...

  • Director of Guest Experience

    4 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Coworth Park Full time

    About the RoleCoworth Park is seeking a highly skilled and experienced professional to join our team as a Director of Guest Experience. As a senior member of our team, you will be responsible for ensuring a seamless and guest-centric service is offered throughout every interaction with our guests.Key ResponsibilitiesOversee and manage the daily operational...

  • Director of Guest Experience

    5 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Corecruitment Ltd Full time

    **Job Title: Guest Experience Director – 5 Star Hotel****About the Role**We are seeking a highly skilled and experienced Guest Experience Director to join our team at Corecruitment Ltd. As a key member of our hospitality team, you will be responsible for overseeing and managing Guest Services and Guest Relations to ensure exceptional, guest-centric...

  • Director of Guest Experience

    1 month ago

    Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest Experience Location: Ascot Salary / Rate of pay: £43,260 per annum + £2500 Service Charge per annum Platinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team. What's in it for you? Take a look at some of the perks on...

  • Director of Guest Experience

    1 month ago

    Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest ExperienceLocation: AscotSalary / Rate of pay: £43,260 per annum + £2500 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team.What's in it for you?Take a look at some of the perks on...

  • Director of Guest Experience

    2 weeks ago

    Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Director of Guest Experience£43,260 + BenefitsAscotBenefits: Competitive salary with potential for performance-based bonusesOpportunity to work in one of the UK's most scenic locationsAccess to professional development opportunities and potential for career advancementComprehensive benefits package including health coverage, pension, and employee wellness...

  • Director of Guest Experience

    3 days ago

    Ascot, United Kingdom COWORTH PARK Full time

    About the RoleCoworth Park is seeking a highly skilled and experienced Director of Guest Experience to join our team. As a key member of our leadership team, you will be responsible for ensuring that every guest has a truly exceptional experience while staying with us.Key ResponsibilitiesOversee and manage the daily operational functions of the Guest...

  • Director of Guest Experience

    3 days ago

    Ascot, United Kingdom COWORTH PARK Full time

    About the RoleCoworth Park is seeking a highly skilled and experienced Director of Guest Experience to join our team. As a key member of our leadership team, you will be responsible for ensuring that every guest has a truly exceptional experience while staying with us.Key ResponsibilitiesOversee and manage the daily operational functions of the Guest...

  • Director of Guest Experience

    2 weeks ago

    Ascot, Berkshire, United Kingdom Coworth Park Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as our Director of Guest Experienceyou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Director of Guest Experience

    1 month ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as our Director of Guest Experienceyou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve...

  • Director of Guest Experience

    1 month ago

    Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest Experience Location: AscotSalary / Rate of pay: £43,260 per annum + £2500 Service Charge per annum Platinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team. What's in it for you?Take a look at some of the perks on...

  • Director of Guest Experience

    2 weeks ago

    Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest Experience Location: AscotSalary / Rate of pay: £43,260 per annum + £2500 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team.What's in it for you?Take a look at some of the perks on...

  • Director of Guest Experience

    4 weeks ago

    Ascot, SL5, Ascot, United Kingdom C&E Recruitment Full time

    Director of Guest Experience We are currently on the hunt for a Director of Guest Experience for a luxury 5 star hotel in Berkshire. As the Director of Guest Experience, you will be expected to provide all guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery throughout their stay. The Perks As...

  • Director of Guest Experience and Operations

    4 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Ginger Recruitment Services Limited Full time

    Job DescriptionJob Title: Director of Guest Experience and OperationsCompany: Ginger Recruitment Services LimitedJob Type: Full-timeLocation: YorkshireJob Category: HospitalityJob Description:We are seeking an experienced and skilled Director of Guest Experience and Operations to join our team at a prestigious hospitality venue in Yorkshire. As a key member...

  • Director of Guest Experience and Operations

    5 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Ginger Recruitment Services Limited Full time

    Job DescriptionJob Title: Director of Guest Experience and OperationsCompany: Ginger Recruitment Services LimitedJob Type: Full-timeLocation: YorkshireJob Category: HospitalityJob Description:We are seeking an experienced and skilled Director of Guest Experience and Operations to join our team at a prestigious hospitality venue in Yorkshire. As a key member...

  • Director of Guest Experience and Operations

    4 days ago

    Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Job Title: Director of Guest Experience and OperationsJob Summary:We are seeking an experienced and skilled Director of Guest Experience and Operations to join our team at Ginger Recruitment Services Limited. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance the overall guest experience,...

  • Director of Guest Experience and Operations

    6 days ago

    Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Job Title: Director of Guest Experience and OperationsJob Summary:We are seeking an experienced and skilled Director of Guest Experience and Operations to join our team at Ginger Recruitment Services Limited. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance the overall guest experience,...