Director of Guest Experience and Operations

6 days ago

Ascot, United Kingdom Ginger Recruitment Services Limited Full time

Job Title: Director of Guest Experience and Operations

Job Summary:

We are seeking an experienced and skilled Director of Guest Experience and Operations to join our team at Ginger Recruitment Services Limited. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance the overall guest experience, ensuring alignment with our luxury standards.

Key Responsibilities:

  • Develop and implement strategies to enhance the overall guest experience, ensuring alignment with our luxury standards
  • Lead and mentor the guest service and guest experience teams, fostering an environment of professionalism and continuous improvement
  • Proactively engage with guests to build relationships, personalize their stays, and manage any issues that arise, ensuring all interactions contribute to a positive and memorable experience
  • Oversee the management of all guest-facing operations, including guest relations, reservations, and guest services, ensuring seamless integration and efficiency
  • Maintain high visibility in all public areas, interact with guests to obtain feedback, and use insights to drive improvements in service and guest satisfaction
  • Coordinate with global directors and other departments to ensure that operations are guest-centric and that all special guest needs are met with the highest standard of service

Requirements:

  • Hospitality diploma/degree with significant leadership experience in a luxury or five-star environment
  • Prior experience leading a front-of-house team in a quality operation, preferably within an English country house setting
  • Exceptional interpersonal skills and the ability to connect with guests to ensure a personalized visit
  • Proficient with Opera and other relevant IT systems, with a solid understanding of all social media platforms
  • Excellent command of written and spoken English, with impeccable presentation and an empathetic, resilient personality

About Us:

Ginger Recruitment Services Limited is a leading recruitment agency specializing in hospitality and luxury industry placements. We are committed to providing exceptional service and support to our clients and candidates.

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