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Trade Desk Representative

2 months ago

London, Greater London, United Kingdom Interactive Brokers Group, Inc. Full time
Trade Desk Representative - Client Services

We are seeking a driven and detail-oriented Trade Desk Representative to join our Client Services team in London. As a key member of our team, you will be responsible for supporting our clients via tickets, chats, and phone calls with complex trade-related queries.

Key Responsibilities:

  • Investigate client inquiries related to margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products, and global exchanges.
  • Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats.
  • Assist and support the Quality Assurance Department with complaint resolution.
  • Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering, and Compliance.

Requirements:

  • Minimum of two years of financial industry experience.
  • In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations, and regulations.
  • Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets.
  • Fluent in English with strong verbal and written communication skills. Additional languages required: German or Italian.

What We Offer:

  • Career support and development.
  • Performance-based discretionary cash bonus scheme.
  • Group Life Assurance cover.
  • Occupation pension scheme based on Gross earnings.
  • Above statutory annual leave, increasing with service.
  • Daily company-paid lunch and healthy snack options.
  • Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan.
  • Travel season ticket loans.
  • Cycle to work scheme.

Interactive Brokers Group, Inc. is a global electronic brokerage services provider offering trading access to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.