Customer Service Representative

2 months ago


St Ives, Cornwall, United Kingdom GLL Full time

About GLL

GLL is a leading leisure and fitness provider, dedicated to delivering exceptional customer experiences across the UK.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at St Ives Leisure Centre.

Key Responsibilities

  • Provide a warm and welcoming experience for customers, responding to their enquiries and resolving any issues in a timely and professional manner.
  • Deal with transactions, including setting up direct debits and handling cash.
  • Sell memberships to customers, promoting our services and products to meet their needs.
  • Work closely with the team to ensure excellent customer service standards are maintained at all times.
  • Support the team in preparing studios, gyms, and sports halls for various activities, and maintain the overall cleanliness and upkeep of the centre.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A fun and supportive work environment.
  • Discounted gym membership for you and your partner.
  • Exclusive discounts on our villas in Portugal and ski chalets in Bulgaria.
  • Health assurance and career pathways.
  • Discounts across thousands of retailers and 25% off Red Letter Days and Buy A Gift.


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