Healthcare Support Worker
6 days ago
We are seeking a highly skilled and compassionate individual to join our team as a Maternity Ward Clerk at Oxleas NHS Foundation Trust. As a key member of our healthcare team, you will provide exceptional customer service to clients accessing sexual health, contraception, and HIV services.
Key Responsibilities- Provide a warm and welcoming first point of contact to all clients, general public, and professionals who visit or contact LSH.
- Manage a broad range of enquiries with professionalism, proactive, and problem-solving approach.
- Coordinate and manage changes to clinic lists and client flow.
- Monitor capacity throughout the day and highlight any significant capacity/demand pressure.
- Check reception area to ensure all clients are being dealt with in a timely manner.
- Provide non-judgmental care to people living with HIV, commercial sex workers, people who are LGBTQIA+, and transgender or non-binary individuals.
- Administer data input, scanning, sending texts to clients, photocopying, laminating, and managing the condom card postal scheme.
- NVQ Level 3 or equivalent experience in Customer Care or 5 GCSEs or above.
- Working with the public.
- Proficient in the use of Microsoft Word, Excel, and Outlook.
- Knowledge of LSH service.
- Understanding of why confidentiality is important in sexual health.
- Understanding of and ability to demonstrate non-discriminatory behaviors.
- Excellent verbal, non-verbal, and written communication skills.
As a valued member of our team, you will have access to a range of benefits, including:
- Opportunities for professional development and growth.
- A supportive and inclusive work environment.
- A competitive salary and benefits package.
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