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Customer Service Representative

4 weeks ago

Leicester, Leicester, United Kingdom Severn Trent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a Customer Advisor, you will be responsible for providing exceptional customer service to our customers, resolving their queries and concerns, and ensuring that they have a positive experience with our company.

Key Responsibilities
  • Provide excellent customer service to our customers, responding to their queries and concerns in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner, ensuring that customers are satisfied with the outcome.
  • Work closely with other teams to ensure that customer issues are resolved quickly and effectively.
  • Develop and maintain a thorough knowledge of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Identify and report any customer service issues or trends, providing recommendations for improvement.
What We Offer

We offer a competitive salary and benefits package, including a range of training and development opportunities to help you succeed in your role. As a Customer Advisor, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be part of a team that is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven customer service experience, with a track record of delivering exceptional customer service in a fast-paced environment.
  • Ability to work in a team environment, with a flexible and adaptable approach to work.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer service issues.
  • Ability to work in a dynamic and fast-paced environment, with a high level of energy and enthusiasm.