Head of Client Services Centre Lead
1 week ago
This senior leadership position is responsible for overseeing the Client Services Centre in the UK and Ireland, ensuring optimal operational efficiency and effective task distribution to achieve business goals.
The ideal candidate will have a strong background in managing a collaborative team, with experience in managing a team of circa 100 people. They will be responsible for planning and forecasting, resource allocation, and ensuring compliance with operational and administrative procedures.
Key Responsibilities- Develop and implement strategic plans to optimize operational efficiency and achieve business objectives.
- Manage a team of Client Managers and external resources to ensure effective task distribution and delivery.
- Proactively manage the team to achieve delivery targets, uphold compliance, and enhance client experience.
- Identify and implement succession plans, manage recruitment, onboarding, and maintain team headcounts.
- Monitor customer satisfaction, address client issues, and enhance client experience.
- Demonstrable leadership experience with a strong operational and contact centre background.
- Strong knowledge of budgetary and forecasting processes.
- Commercial experience with the ability to focus on current and future strategic priorities.
- Ability to coach, train, and develop talented individuals.
BSI is a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services. We are committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.
We offer a competitive total reward package, flexible working hours, ongoing training and development, and a wide range of benefits that you can tailor to suit your lifestyle.
-
Head of Client Services Centre Lead
1 week ago
Milton Keynes, Milton Keynes, United Kingdom BSI Full timeJob Title: Head of Client Services CentreAbout the Role:This is a senior leadership position responsible for managing workload, forecasting work bookings, and resource planning to optimize operational efficiency across the UK & Ireland.Key Responsibilities:Manage planning and forecasting for the UK Assessment Business, collaborating closely with the...
-
Head of Client Services Centre Lead
7 days ago
Milton Keynes, Milton Keynes, United Kingdom BSI Full timeJob Title: Head of Client Services CentreAbout the Role:This is a senior leadership position responsible for managing workload, forecasting work bookings, and resource planning to optimize operational efficiency across the UK & Ireland.Key Responsibilities:Manage planning and forecasting for the UK Assessment Business, collaborating closely with the...
-
Head of Client Services Centre
1 week ago
Milton Keynes, Milton Keynes, United Kingdom BSI Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Services Centre in the UK and Ireland. As the Head of Client Services Centre, you will be responsible for managing workload, forecasting work bookings, and resource planning to optimize operational efficiency across the region.Key ResponsibilitiesManage planning and...
-
Head of Client Services Centre
7 days ago
Milton Keynes, Milton Keynes, United Kingdom BSI Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Services Centre in the UK and Ireland. As the Head of Client Services Centre, you will be responsible for managing workload, forecasting work bookings, and resource planning to optimize operational efficiency across the region.Key ResponsibilitiesManage planning and...
-
Head of Client Services Centre Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom BSI Full timeAbout the RoleThis senior leadership position is responsible for overseeing the Client Services Centre in the UK and Ireland, ensuring optimal operational efficiency and effective task distribution to achieve business goals.The ideal candidate will have a strong background in managing a collaborative team, with experience in managing a team of circa 100...
-
Head of Client Services Centre Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom BSI Full timeAbout the RoleThis senior leadership position is responsible for overseeing the Client Services Centre in the UK and Ireland, ensuring optimal operational efficiency and effective task distribution to achieve business goals.The ideal candidate will have a strong background in managing a collaborative team, with experience in managing a team of circa 100...
-
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeNetwork Operations Centre (NOC) Head of Service DeliveryAt Air IT Limited, we are seeking a highly skilled and experienced professional to lead our Network Operations Centre (NOC) as the Head of Service Delivery.Key Responsibilities:Develop and implement service improvement plans to resolve issues and exceed expectations for internal and external...
-
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeNetwork Operations Centre (NOC) Head of Service DeliveryAt Air IT Limited, we are seeking a highly skilled and experienced professional to lead our Network Operations Centre (NOC) as the Head of Service Delivery.Key Responsibilities:Develop and implement service improvement plans to resolve issues and exceed expectations for internal and external...
-
Head of Client Services and Operations
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom BSI Full timeAbout the RoleThis senior leadership position entails strategic responsibilities focused on managing workload, forecasting work bookings, and resource planning to optimize operational efficiency across the UK & Ireland.The primary objective is to effectively distribute tasks to achieve business goals such as revenue, profit, and overall contribution.You will...
-
Director of Client Services
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom BSI Full timeJob Title: Director of Client ServicesJob Summary:We are seeking a highly experienced and skilled Director of Client Services to lead our Client Services Centre in the UK and Ireland. As a key member of our leadership team, you will be responsible for overseeing the delivery of exceptional client services, ensuring operational efficiency, and driving...
-
Client Services Team Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full timeJob SummaryWe are seeking a highly skilled Client Services Team Lead to join our team at Wild Recruitment. As a key member of our organization, you will be responsible for leading our client services team to deliver exceptional service to our clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with our...
-
Client Services Team Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full timeJob SummaryWe are seeking a highly skilled Client Services Team Lead to join our team at Wild Recruitment. As a key member of our organization, you will be responsible for leading our client services team to deliver exceptional service to our clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with our...
-
Student Support Advisor for Service Centre
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Institute of Chartered Accountants in England and Wales Full timeStudent Support Advisor for Service CentreLocation: Milton KeynesHybrid Work Options AvailableContract Duration: 9 monthsFull Time: 35 hours per week, Monday to FridaySalary: £26,250 - £27,672 per annumAbout UsJoin our vibrant team at the ICAEW Service Centre, where we uphold the highest standards in the accountancy profession. We are currently on the...
-
Client Services Team Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full time{"h1": "Client Services Team Manager", "p": "At Wild Recruitment, we are seeking a highly skilled Client Services Team Manager to lead our team in delivering exceptional service to our clients.As a Client Services Team Manager, you will be responsible for building and maintaining positive relationships with key clients, ensuring their needs are met and...
-
Client Services Team Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full time{"h1": "Client Services Team Manager", "p": "At Wild Recruitment, we are seeking a highly skilled Client Services Team Manager to lead our team in delivering exceptional service to our clients.As a Client Services Team Manager, you will be responsible for building and maintaining positive relationships with key clients, ensuring their needs are met and...
-
Client Services Team Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full timeJob SummaryWe are seeking a highly skilled Client Services Team Lead to join our team at Wild Recruitment. As a key member of our organization, you will be responsible for leading our client services team to deliver exceptional service to our clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with our...
-
Client Services Team Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full timeJob SummaryWe are seeking a highly skilled Client Services Team Lead to join our team at Wild Recruitment. As a key member of our organization, you will be responsible for leading our client services team to deliver exceptional service to our clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with our...
-
Client Services Team Lead
4 days ago
Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full timeJob Title: Client Services Team ManagerWe are seeking a highly skilled Client Services Team Manager to lead our team in delivering exceptional service to our clients. As a key member of our team, you will be responsible for ensuring service delivery excellence, customer satisfaction, and order processing.Key Responsibilities:Client Relationship Management:...
-
Client Services Team Lead
4 days ago
Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full timeJob Title: Client Services Team ManagerWe are seeking a highly skilled Client Services Team Manager to lead our team in delivering exceptional service to our clients. As a key member of our team, you will be responsible for ensuring service delivery excellence, customer satisfaction, and order processing.Key Responsibilities:Client Relationship Management:...
-
Senior Director of Client Services
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom BSI Full timeAbout the RoleThis is a senior leadership position that requires strategic thinking and operational expertise to manage the client services centre in the UK and Ireland. The successful candidate will be responsible for overseeing the planning and forecasting of workload, resource allocation, and client satisfaction.Key ResponsibilitiesWorkload Planning and...