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HR Business Partner
2 months ago
Job Overview
We are seeking an experienced IT professional to join our team as an HR Business Partner - IT Support Specialist. This role will provide first-line support to customers on all matters relating to IT provision, working closely with the helpdesk team to resolve customer requests.
Main Duties of the Job
- Provide assistance and advice to customers, including those with little or no IT knowledge, and resolve IT support requests without referral where appropriate.
- Accurately log all details for each request on the helpdesk system.
- Support other helpdesk team members to resolve requests.
- Ensure outstanding requests are followed up and closed in accordance with UH Sussex standards.
- Keep up to date with changes to IT standards, service level agreements, and UH Sussex standards.
- Generate reports from the helpdesk system as required.
- Assist management with audits within the department by partaking in areas of own remit.
- Identify areas requiring service improvements and comment on policies and protocols as required.
Person Specification
Education and Experience
- Good general level of education.
- ECDL or equivalent recent computing qualification or relevant customer service-related experience in a technical environment.
- Basic PC maintenance.
- Experienced user of Microsoft operating systems and application software.
Equality, Diversity & Inclusion
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues.
Important Information for Applicants
Flexible Working: If you would like to explore potential options regarding flexible working, please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. For further information, please visit the website searching for Skilled Worker.
Closing Adverts Early: Please apply as early as you're able for this role. In the event of exceptional interest, we may close adverts earlier than specified.
