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Customer Service Representative
2 months ago
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complaints and issues in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries and resolve complaints in a fair and efficient manner.
- Communicate complex information in a clear and concise manner, ensuring that customers feel heard and understood.
- Work collaboratively with internal teams to resolve customer issues and improve overall service delivery.
- Utilize strong problem-solving skills to resolve customer complaints and issues in a timely and professional manner.
- Maintain accurate records of customer interactions and complaints, ensuring that all necessary information is documented and up-to-date.
- Strong customer service experience is required, with a proven track record of providing exceptional service to customers.
- Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner.
- Ability to work collaboratively with internal teams to resolve customer issues and improve overall service delivery.
- Strong problem-solving skills, with the ability to analyze complex customer complaints and issues.
- Proficiency in Microsoft Office, with the ability to utilize software applications to document customer interactions and complaints.
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to our clients, and we are committed to creating an inclusive and supportive work environment for all our employees.
