Booking Coordinator

3 weeks ago


Claverton Down Somerset, United Kingdom YTL Hotels Full time £11

About Us

YTL Hotels operates a collection of prestigious properties, including the renowned Thermae Bath Spa, where guests can indulge in a unique wellness experience.

Position Overview

We are seeking a dedicated Booking Coordinator to join our dynamic team. In this role, you will play a crucial part in managing reservations for our highly sought-after spa services.

Key Responsibilities

  • Efficiently handle incoming bookings and manage appointment schedules within our reservation system.
  • Exhibit exceptional organizational skills while working in a fast-paced environment.
  • Utilize strong IT and administrative capabilities to maintain accurate records.
  • Provide a warm and professional first point of contact for our clients, ensuring their needs are prioritized.

Working Hours

The role requires flexibility, with shifts scheduled between 8:30 AM and 8:00 PM, including weekends.

Employee Benefits

  1. Generous holiday allowance starting at 28 days, increasing to 33 with tenure.
  2. Recognition programs for outstanding contributions aligned with our core values.
  3. Opportunities for career advancement through apprenticeship programs.
  4. Access to digital learning resources for personal and professional development.
  5. Financial wellness initiatives, including discounts from numerous retailers.
  6. Comprehensive health and wellness platform.
  7. Healthcare cash plan benefits.
  8. Pension scheme contributions for future security.
  9. Referral bonuses for recommending new team members.
  10. Monthly complimentary access to the spa for you and three guests.

Join Our Team

If you are passionate about delivering exceptional customer service and want to be part of a team that values excellence, we encourage you to consider this opportunity.


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