Order Processing Systems Manager

3 weeks ago

Bath Somerset, United Kingdom Rotork Full time
Job Description

Job Title: Customer Order Processing Systems Manager (12 month fixed contract)

Reports to: Head of Global Supply Chain

Location: Americas, EMEA, Asia Pacific

Purpose of the Job:

Lead the activity across our manufacturing facilities to standardise all stages of the sales order cycle ensuring the integrity and accuracy of our sales order and the successful handover to the supply chain team to fulfil the customers’ requirements. Improving customer service, on time delivery and lead time stability. Driving local operational performance and developing the capabilities of the teams, whilst simultaneously being a driving force within the Global Supply Chain Function in developing new global tools and processes.

Key Responsibilities and Outcomes:

  • Functionally lead the order processing teams within the manufacturing facilities.
  • Defining the organisation structure, roles and responsibilities and developing a competency model and material.
  • Responsible for supporting with developing the plant level competencies.
  • Collaborate with the local order processing managers in the development and global deployment of material within the Rotork Supply Chain playbook.
  • Defining standard processes and governance for order processing, configuration of products, acknowledgement of factory delivery promise date and sales order change management.
  • Responsible for managing the definition and quality of order processing metrics reported to the Group.
  • Collaborate with Group Lean on the deployment of sales order cycle into the Rotork Management Operation System, inclusive of visual management, metrics, reporting, actioning and refer to factory process.
  • Lead root cause analysis and continuous improvement actions to drive plant performance and customer satisfaction.
  • Implementation of the sales order cycle process improvement tools: -
    • Sales Order configuration and change management.
    • Management and review of the sales order book.
    • OTD improvement consider customers requested date and the factory first promise date
    • Customer lead-time optimisation and consistent communication from quote to delivery.
    • ERP system improvements (D365)
    • Customer inquiries, escalation, and resolution
    • Product life-cycle management
  • Engage and support the implementation of a standard ERP system (D365), whilst supporting with process improvements on legacy ERP system
  • Support the data steward, business process owners and key stakeholders in ensuring the integrity of the system data for customer accounts, finished goods part data, inputs into MRP, incoterms, commodity codes etc. Ensuring the processes have audit and evaluation points.
  • Evaluate specific requirements of the customer and the factories such as factory acceptance testing, special packaging and how this can be captured in the ERP system (D365).
  • Partake in projects designed to achieve and improve customer excellence, such as CRM; Lead time reduction, 4PL and a distribution model.

Qualifications

Qualifications & Technical knowledge:

Essential

  • Educated to degree level or with appropriate workplace experience/qualification
  • Experience in customer facing roles in a manufacturing environment
  • Sound knowledge of manufacturing supply-chain/customer service and lean methodology.
  • Ability to teach others effectively. Trainer skills certification preferred
  • Strong data analysis & capture skills. ERP subject matter expert
  • Excellent written and verbal communication skills. Proven presentation skills, including use of common tools such as Microsoft Word, Excel, and PowerPoint
  • Ability to engage a cross-functional team towards a desired outcome. Previous experience coordinating complex projects successfully

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

#HP

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