Regional Facilities Manager

1 week ago

Carlisle, Cumbria, United Kingdom Hawk 3 Talent Solutions Full time

Job Title: Regional Facilities Manager

Location: North of England and Scotland

Contract: Permanent

Hours: 37.5 hours per week

Salary: £48,000 to £53,000, plus car allowance

Role Overview

The Regional Facilities Manager will be responsible for overseeing the transformation and profitable operation of an integrated facilities management service contract. This is a multi-location contract, primarily covering an allocated cluster of sites across the North of England and Scotland, with travel and overnight stays involved. The successful candidate will ensure consistent, safe, and profitable service delivery of all IFM services to those sites, providing mutual support to business managers in other clusters / regions / contracts as needed.

The Regional Facilities Manager will utilize their previous experience in managing multiple projects to ensure on-time delivery of all aspects of this multi-faceted contract, adhering to strategic objectives, budgetary and commercial commitments, and applicable employment legislation.

While the majority of the Regional Facilities Manager's duties will be carried out during weekday daytimes, there may be some need for late / night / weekend working if required by site operations.

Main Responsibilities

  • Lead the transition and substantive delivery of hard and soft facilities management services for all sites in the allocated regional cluster.
  • Ensure continuous, uninterrupted FM service provision to ensure that the customer receives 'business-as-usual' services during transition.
  • Work with purchasing to onboard incumbent service providers which are to be retained.
  • Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services. Identify opportunities for cost reduction and/or quality improvement.
  • Attend regular Customer project meetings, in person or virtually as required and report.
  • Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
  • Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
  • Visit customer operations sites regularly, as required based on site size and service scope.
  • Own & develop customer relationships within the assigned region and across the account.
  • Employ FM and related industry intelligence and own initiative to generate ideas for improvement opportunities. Prepare and present business case for initiatives which appear viable and add value.
  • Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.

Requirements

Essential

  • Experience in delivery of facilities management services (soft and hard)
  • Experience of managing operations at multiple sites
  • History of positive customer engagement
  • Awareness of commercial mechanisms in Facilities Management outsourcing
  • Experience in controlling costs and managing budgets
  • Experience of working in a customer-facing environment
  • Experience of scoping customer requirements and delivering against standards
  • Experience of working to and developing operational processes
  • In-depth knowledge of Health and Safety legislation
  • Experience of leading and managing teams and individuals
  • Knowledge of HR policies and procedures

Desirable

  • Experience in the use of FM technologies (CAFM, CMMS etc)
  • Project management experience
  • Knowledge of asset registration and asset management principles
  • Capable of interpreting and accurately and clearly reporting data

Benefits

  • 7.5% Pension Contribution
  • £4,888 Car allowance
  • Life assurance x 4 Annual Salary
  • 33 days paid holiday (incl. bank holidays), plus service days 1 day per year
  • The opportunity to purchase additional annual leave, up to a maximum of one week;
  • Company cycle to work scheme (subject to the satisfactory completion of a probation period)
  • Long-service awards;
  • The ability to join an enhanced sick pay scheme;
  • An Employee Assistance Programme.

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