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Regional Facilities Manager
2 months ago
Location: North of England and Scotland
Contract: Permanent
Hours: 37.5 hours per week
Salary: £48,000 to £53,000, plus car allowance
Job SummaryThe Regional Facilities Manager will be responsible for overseeing the delivery of integrated facilities management services across multiple locations in the North of England and Scotland. This role requires a strong leader who can manage teams, ensure compliance with statutory and company policies, and drive continuous improvement in service delivery.
Main Responsibilities- Lead the transition and delivery of hard and soft facilities management services for allocated regional clusters.
- Work with HR and incumbent suppliers to ensure smooth TUPE transfer of workforce.
- Ensure continuous, uninterrupted FM service provision to ensure customer receives 'business-as-usual' services during transition.
- Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services.
- Attend regular Customer project meetings, in person or virtually as required and report.
- Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
- Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
- Build, develop, and maintain close working relationships with customers to understand their needs and ensure timely delivery of these requirements.
- Visit customer operations sites regularly, as required based on site size and service scope.
- Own & develop customer relationships within the assigned region and across the account.
- Employ FM and related industry intelligence and own initiative to generate ideas for improvement opportunities.
- Train, manage, develop, and motivate employees across all contracts to ensure consistency and delivery of standards.
- Experience in delivery of facilities management services (soft and hard)
- Experience of managing operations at multiple sites
- History of positive customer engagement
- Awareness of commercial mechanisms in Facilities Management outsourcing
- Experience in controlling costs and managing budgets
- Experience of working in a customer-facing environment
- Experience of scoping customer requirements and delivering against standards
- Experience of working to and developing operational processes
- In-depth knowledge of Health and Safety legislation
- Experience of leading and managing teams and individuals
- Knowledge of HR policies and procedures
- 7.5% Pension Contribution
- £4,888 Car allowance
- Life assurance x 4 Annual Salary
- 33 days paid holiday (incl. bank holidays), plus service days 1 day per year
- The opportunity to purchase additional annual leave, up to a maximum of one week;
- Company cycle to work scheme (subject to the satisfactory completion of a probation period)
- Long-service awards;
- Going the Extra Mile (GEM) awards;
- Access to 'MyChoices' benefits and rewards portal;
- The ability to join an enhanced sick pay scheme;
- An Employee Assistance Programme.
