Business Support Services Administrator

3 days ago


Leicester, Leicester, United Kingdom Leicester City Council Full time
About the Role

We are seeking an experienced and skilled Business Support Services Administrator to join our team at Leicester City Council. As a key member of our Childrens Services team, you will play a vital role in ensuring the smooth operation of our services.

Key Responsibilities
  • Provide administrative support to the service, including minute taking, maintaining records, and processing financial aspects of the role.
  • Respond to face-to-face enquiries, answer the telephone, and respond to emails in an efficient manner.
  • Maintain accurate electronic filing systems to ensure all records are up-to-date and remain confidential.
  • Process payment of orders/invoices or payments direct to individuals.
  • Support meetings by taking notes/minutes, cover reception duties, and switchboard services.
Requirements
  • Some experience of carrying out administration tasks, supporting meetings, and a good understanding of the importance of customer care.
  • Excellent verbal and written communication skills to provide excellent customer service when resolving and responding to a variety of enquiries.
  • Strong organisational skills to work under pressure, in a fast-paced environment, and ensure telephone enquiries are answered in an efficient manner.
  • Proficient IT skills to carry out general administrative tasks, maintain records and databases, and produce simple reports to aid service delivery.
What We Offer

As a valued member of our team, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme, and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.



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