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Customer Service Representative

2 months ago


Torquay, Torbay, United Kingdom Torbay Council Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Services team at Torbay Council. As a Customer Service Advisor, you will be the first point of contact for residents and visitors, providing exceptional service and support to ensure a positive experience.

Key Responsibilities
  • Deliver high-quality customer service through various communication channels, including phone, email, and face-to-face interactions.
  • Provide accurate and timely information to customers, resolving their queries and concerns in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve team goals and objectives, promoting a culture of excellence and continuous improvement.
  • Develop and maintain a thorough knowledge of Torbay Council's services and policies to provide informed advice and guidance to customers.
  • Contribute to the development and implementation of customer service strategies, ensuring that customer needs are met and exceeded.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of delivering high-quality service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple queries simultaneously.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Commitment to continuous learning and professional development, with a desire to improve customer service skills and knowledge.
What We Offer

Torbay Council is committed to providing a supportive and inclusive work environment, with opportunities for career development and growth. As a Customer Service Advisor, you will benefit from:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and dynamic team environment, with a focus on customer service excellence.
  • The chance to make a real difference in the lives of Torbay residents and visitors.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our careers website to submit your application and learn more about the role.