Customer Service Representative
3 weeks ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Team Member at Hollywood Bowl Group. As a Team Member, you will be at the forefront of delivering exceptional customer experiences, ensuring that our customers have an enjoyable and memorable time at our bowling and entertainment centres.
Key Responsibilities- Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to ensure seamless delivery of services, maintaining a high level of customer satisfaction.
- Contribute to the creation of a welcoming and inclusive environment, promoting a positive and respectful atmosphere for all customers and colleagues.
- Participate in ongoing training and development programs to enhance skills and knowledge, ensuring continuous improvement in customer service and centre operations.
- Adhere to company policies and procedures, maintaining a high level of professionalism and integrity in all interactions.
- A competitive hourly rate, with opportunities for overtime and bonuses.
- Access to apprenticeship programs and in-house management training, supporting career development and growth.
- A range of benefits, including pension plan, additional holiday days, and free game vouchers.
- Ongoing training and development, with opportunities for career advancement and progression.
- A fun and dynamic work environment, with a focus on teamwork and collaboration.
Hollywood Bowl Group is a leading provider of bowling and entertainment experiences, with a passion for bringing families and friends together for affordable fun and healthy competition. With 74 centres across the UK and 13 centres in Canada, we are committed to delivering exceptional customer experiences and creating lasting memories for our customers.
We value diversity and inclusion, and are committed to creating a working environment that promotes equal opportunities and recognises the contributions of all employees. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we would love to hear from you
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