Customer Service Representative

3 weeks ago


Torquay, Torbay, United Kingdom Vermelo RPO Full time
About the Team

We're a dynamic team at Brightside Insurance Services, dedicated to delivering exceptional customer experiences. We're passionate about creating a supportive and collaborative environment where our team members can thrive.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you'll play a vital role in providing top-notch support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Provide exceptional customer service via inbound calls, resolving queries and issues related to existing policies.
  • Guide customers through policy changes, including name and address updates, and more complex modifications.
  • Utilize your product knowledge and customer service skills to resolve and offer solutions to customers.
  • Build rapport and understand each customer's requirements, providing personalized support.
  • Support customers who are unable to complete our online journey, ensuring a seamless experience.
  • Make outbound calls to customers to confirm policy details and accuracy.
  • Manage team diaries and inboxes, ensuring efficient communication and task management.
  • Contact customers regarding missed payments or debt, providing support and guidance to overcome financial difficulties.
What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including opportunities for growth and development, a supportive work environment, and a competitive compensation package.



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