Benefits Administrator

7 days ago


Rugby, Warwickshire, United Kingdom Rugby Borough Council Full time
Rugby Borough Council is seeking a skilled Benefits Officer to join our team. As a key member of our Benefits Team, you will be responsible for the administration of Housing Benefit, Council Tax Reduction claims, and Discretionary Housing Payment applications. Your duties will include processing claims accurately and efficiently, maintaining knowledge of government policies and legislation, and responding to customer inquiries. You will work closely with our Housing, Homelessness, and Council Tax teams to provide excellent support to our community. In return, we offer a competitive salary, generous benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

**Key Responsibilities:**

* Process claims correctly and quickly in accordance with legislative requirements and DWP targets.
* Maintain knowledge of government policies and legislation, including Universal Credit eligibility criteria and working practices of Housing Benefit, Council Tax Reduction, and Discretionary Housing Payments.
* Respond to customer inquiries face-to-face, over the phone, and online, communicating effectively and appropriately with customers verbally and in writing.
* Maintain accurate computerized records of data collected in respect of the administration and payment of claims.

**Benefits:**

* 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
* Generous Local Government Pension Scheme
* Hybrid working up to 60%
* Flexi-time scheme
* Annual leave purchase scheme
* Subsidized parking
* Structured Induction Program
* Learning and Development opportunities, including Future Leaders programs
* Payment of a professional subscription for approved professionals
* Family-friendly policies
* Independent support for your health and wellbeing
* Generous compassionate leave
* Extra benefits, including retail discounts, car salary sacrifice, and cycle to work scheme

**About Us:**

Rugby Borough Council is dedicated to community and colleague growth, with a focus on wellbeing and personal development. We offer a range of career opportunities where you can take pride in the positive changes you help create.

**How to Apply:**

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply. Please submit your application as soon as possible, as we reserve the right to close the vacancy prior to the advertised date.

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